[Locked: Outdated information] How auto-renewal works

Funny to read that I am not the only one.

This is real bullafter that Adobe is doing. Why can I not cancel my autorenew option?

Of course, they want to milk more money.

I ve got better things to do than remembering for 1 year when my subscription automatically renews.

Tried to cancel my subscription and it said, you will no longer be able to access your software. Great, so why do I pay for 1 year if I can cancel it in advance, for the sake of deactivating auto renew.

<insult removed>

Clicking on Support, -> contact a real person. Again only predefined text.

What a piece of junk.

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If did not end my annual contract does that mean I am locked into another year with Adobe and Have to pay the 50% cancellation fee?

this is a completed trap! they design the whole procedure of stealing customer’s money annually , despise this theft company! cut off them immediately is the best way to stop this burglary. I can’t believe this company still doing this continuously. is there anyone make compliant to this case by accuse?

This may be old, but it is still an ongoing issue. Additionally, I'm pretty sure this is illegal. See [USC03] 15 USC 8403: Negative option marketing on the Internet

Which specifically states

§8403. Negative option marketing on the Internet

It shall be unlawful for any person to charge or attempt to charge any consumer for any goods or services sold in a transaction effected on the Internet through a negative option feature (as defined in the Federal Trade Commission's Telemarketing Sales Rule in part 310 of title 16, Code of Federal Regulations), unless the person-

(1) provides text that clearly and conspicuously discloses all material terms of the transaction before obtaining the consumer's billing information;

(2) obtains a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account for products or services through such transaction; and

(3) provides simple mechanisms for a consumer to stop recurring charges from being placed on the consumer's credit card, debit card, bank account, or other financial account.

Heads up - LOOPHOLE....So, I am 6 months in to the CC student edition which is £15.49. I wanted to cancel my plan or at least turn off autorenewal, so I clicked 'cancel plan' since there was no place I could see for turning off auto-renewal.

It gave me 3 options -

1) get 2 months free and keep plan for last 6 months,

2) cancel at £46.67 fee for the 50% remainder, or

3) switch to the £8.08 a month plan for just PS and LR

.....so I contacted Chat support to see if option 3 was for remainder of my contract or a whole new 1-year contract. It was a new plan not a switch, and would start a new year - not what I wanted. So then I clicked on option 1, saving 2 months as at least I can use it until October and only costs £20ish more than cancellation fee. While I did this, still talking to support, the chat agent said they could NOT TURN OFF AUTORENEWAL and I would have to cancel between sept 30 and oct 30! I would never remember to do this, so I went back in and said stuff it, I'll take the hit and cancel it.

When I went back in to cancel my plan this time, the fee was only £30 since I got the 2 months free (50% of remainder june-oct)!  SO if you are cancelling do option 1 first! I get to use the software until june and only had to pay £30 which is about what 2 months of the plan costs, so I didn't actually get hit too hard.

How about for month-to-month subscriptions? i bought mine in adobe Philippines now i can't seem to cancel or change my subscription. whenever i click on the manage plan, there's no "cancel plan" button. Now i have no idea how to cancel my plan and whill adobe keep on renewing my plans?

That's disgraceful, they're just hoping you forget and so they can charge you for another year. Trying to cancel anytime else and they want to charge you half the subscription for it.

Last time I ever trust Adobe for a paid product, bunch of thieves.

Despite being told they can't turn off auto-renewal - I discovered that if you kick off enough Adobe will cancel the account and waive the cancellation fee. Be persistent - ask to speak to supervisor, and don't take no for an answer.

It's worth quoting their own T&Cs at them...

"Annual contract, paid monthly

Service begins as soon as your initial payment is processed. You’ll be charged the rate stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of your annual contract. If the applicable VAT rate (or other included tax or duty) changes during your one-year term, the tax-inclusive price will adjust accordingly. Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time by visiting your Manage Account page or by contacting {Adobe customer service} in your region."

There is NOTHING here that states that there will only be a small window of opportunity to cancel the auto-renew.

I would have been happy to continue to use CC but due to the underhand billing tactics Adobe won't get a penny more from me. If my clients want me to use CC they'll have to supply it!

Cancelled my product.

Very, very bad practice for such a large company.

I honestly didn't even consent to an annual contract. I never do.
I chose month to month and now because of some promo that wasn't displayed correctly I was locked into a annual contract with no way to remove myself from it.

This is incredibly misleading and very unbecoming from a company I put side by side with the other giants like Google, Apple, and the rest.

With enough motion, I can see a lot of media picking up on this and shaming this form of business. You might have scammed your way out of my money but you will see the impact this will have on your business soon enough.

I would like to collaborate with any / all interested in starting a documentary.  It would include Adobe - as well as many other companies that use similar business practices.  The hope would be to also interview law makers and put pressure on changing the way the system works.  Putting in a simple clause that says you can not be part of a class action - in order to receive a service is wrong.   Auto renewal is clearly a deceptive way to make more money.  I don't even remember my service being a contract when I signed up for it.

I am in the same situation as all of you. I have had an Adobe subscription since 2014 - and it keeps auto renewing.  Now I lost my job and I don't need and can't pay for it or pay to cancel.  Adobe gave me 2 free months and told me the window I need to cancel (October) - so 2 months from now I am going to be in the same boat I am in today.

Like over 22,000 people who came to this forum so see what others have to say -- I am upset.

If I remember contract law - no law or contract can go on indefinitely --- you legally can not auto renew forever.  There has to be an end in

Anyone out there in the film biz?