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Legend
April 5, 2019
Answered

"Login required" while logged in (cant use several apps anymore)

  • April 5, 2019
  • 1 reply
  • 966 views

Hey Adobe-Experts,

yesterday a plugin crashed my InDesign so hard, that after restarting the system (MacOS 10.13.6) several apps refuse to start. The plugin was fetching images from a DAM, and because I selected so much assets, the harddisk space ran out, resulting in InDesign crashing. After I restarted InDesign, the Adobe Application Manager popped up, asking for login to start InDesign.

While my Adobe Cloud was still connected, I decided to reboot my system. After Restart, the Mac has 55 Gigs of space free'd up again, but the Creative Suite is somehow broken:

After the restart, InDesign CC18, which we were using, was running in Test-Mode. Because I rely on InDesign for my work, I restarted again…that fixed the InDesign Issue somewhat, that I can use CC18, but Coud App says I have to buy, while I can "test" CC17 and "update" CC19. Also to mention: Bridge, Photoshop, Illustrator – all booting as expected. Im in our company abo-plan, having access to the full CC.

Well, not a big problem right now, while InD CC18 is bootable.

This morning I encountered the same issues with AcrobatPro: I cant start it; the PDApp is in a loop:

  • I try to start Acrobat
  • PDApp asks me to logg in (while AdobeCoudApp is logged in)
  • I logg in
  • It tells me "Thank you for…please click Continue", which I do
  • Instead of Acrobat starting, the PDApp starts
  • Stuck in a Login-Lopp which is not required

What can I do? Which prefs or system files I do have to delete? But whats even happening there?

This topic has been closed for replies.
Correct answer kglad

this is the complete repair:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
Community Expert
April 5, 2019

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

DBLjanAuthor
Legend
April 8, 2019

Thank you kglad​, but that would have been too easy. I logged back and forth and restarted my machine several times. Looking at the accounts-page, everything seems fine, with my ID in the Adobe for teams, with all applications available. Showing this, I can download Acrobat alike Indesign.

My guess would fall on some Adobe-pref files, that got corrupted while the harddisk-space ran out. Do you know of any way to repair or rebuild the Cloud Application, to reflect my actual plan/licenses.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 8, 2019

this is the complete repair:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials