Mac Mojave 10.14.6 and Creative Cloud apps

Hi there,

We appreciate you writing in. Do you get any error when you try to download the applications?

Did you check if you have any updates pending on your OS?

Let us know. Looking forward to your response.

Regards,

Shivangi

no, you can use older apps.  depending on your os version, you can check the various adobe spec pages to find the last adobe version compatible with your computer os and then install that version.

specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesigntools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

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* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
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** there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157#:~:text=constructive%2C%20and%20encouraging.-,3.%C2%A0Be%20Safe%C2%A0,-Do%20not%20share

The latest apps would not be compatible with your version of MacOs. If possible you should update your MAC, if you can't then you will have to use versions of app which are no longer supported by Adobe. Adobe supports only the latest two versions of the apps. You can find installers of apps compatible with your MAC from the following link

https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

Your MAC can support 2020 version as well, however, public installer for this and versions beyond that is not shared by Adobe. If you want this version you can try contacting Adobe support. If they have the installer available they will provide it. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan