Skip to main content
Participant
April 13, 2020
Question

MacBook Air user - Creative Cloud is just a blank window and Photoshop doesn't install/launch

  • April 13, 2020
  • 0 replies
  • 161 views

Originally Creative Cloud wouldn't install. After restarting my laptop, it finally installed. But now the App is just a blank window (image below). And the same blank window appears also when I want to install Photoshop, I tried all the suggestions I found on this forum (including this: https://community.adobe.com/t5/get-started/cloud-desktop-app-is-blank/td-p/5316273?page=1) but I still have the same issue. I also tried uninstalling the App and re-installing but I get an error that it cannot be unintsalled. Is it just because my laptop can't handle the apps or is there something wrong with the installationa and the apps?

This topic has been closed for replies.