Moved country but cannot change region.

Question

Hi,I moved from the UK to the Falkland Islands and I want to change my PayPal account so I can pay for the sub renewal next month.When I try to change my PayPal account I receive the message "Your Paypal billing country or region does not match the country or region we have on file."The help page says I need to contact Adobe to change my region, which I keep attempting to do.The lady I spoke to on the phone said she had changed my details but I still receive the message, and everytime I phone again or use the online chat the conversation is terminated once they look up my details. I have phoned several times and am often put on hold for a long time (sometimes over an hour) while they look into my issue, then the call is ended. (Please don't think this is a moan, just pointing out I cannot get any help this way).I think my problem lies in that the Falkland Islands does not fall under any of the Adobe recognised regions, even though I was assured that I could amend my details when I started my sub last year.Anyone have any ideas on what I can do?

Abambo · Accepted Answer

If "they" say so: Contact Customer Care . Try first kglad 's links however.

kglad · Answer

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary to make your purchase:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693