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denniss66820909
Participant
March 4, 2020
Question

My CS6 licensed apps won't open after signing up for Acrobat DC trial

  • March 4, 2020
  • 4 replies
  • 1002 views

I am a licensed owner of the CS6 suite of Adobe apps for Mac. Since I started the signup process for a free trial of Adobe DC a couple of weeks ago, none of my CS6 apps will open. When I try to open a CS6 app I just get a notification telling me I have to sign in with my Adobe ID to use my ***TRIAL*** of the app. But I already OWN IT!!! Apparently the signup process for the trial of Adobe DC has corrupted my credentials for my apps, so they won't even open up.

 

If I go the main Adobe.com page it says: "Welcome back -- You have the Creative Cloud Free plan.This plan gives you access to free product trials, tutorials, and more. But to experience everything Creative Cloud has to offer, you'll have to upgrade to one of our paid plans."

 

But I ***DON'T*** have the Creative Cloud Free Plan! I have paid for a licensed copy! How do I solve this problem??? Help!!!

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4 replies

we135b
we135b
Known Participant
April 4, 2020

Same problem here.  I was able to open CS6 once and then never again after, I guess, it communicated with Adobe.  Absolutely maddening.  This prevents me from ever getting to use the cloud apps.  Adobe needs to fix this.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 4, 2020

>Adobe needs to fix this

 

Will never happen... CS6 is EOL (End of Life) and is no longer supported

 

The solution is in the messages above... completely remove everything and re-install CS6... and never again install the Cloud

    Just Shoot Me
    Just Shoot Me
    Legend
    March 4, 2020

    The real reason is that at one time CS6 was part of the Creative Cloud system.

    Even if you bought a stand alone license for CS6 and then installed any CC program it made CS6 look like it was part of the subscription service, model.

    About your only option is to unstall everything and then reinstall CS6. Isn't there a version of Acrobat that is included in CS6? If there is you will have to stick with that version.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 4, 2020

    Read Cloud takes over https://community.adobe.com/t5/Get-Started/Get-off-the-cloud/td-p/8075485 for some ideas

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 4, 2020

    See Creative Cloud reverts to trial.  

    https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    IMO, you should use Creative Cloud on another computer away from Creative Suite.  Otherwise, they will be forever competing with each other for control.  And CC usually wins.

     

    Nancy O'Shea— Product User & Community Expert
    D
    denniss66820909Author
    Participant
    March 4, 2020

    Thanks much, Nancy, but I don't use Creative Cloud at all. Never have. (And now I ***never*** will, that's for sure!) I simply started the signup process for Adobe DC without being aware that it was a Creative Cloud app. And I never even completed the signup process -- when a page showed up requiring my credit card number for the "free" trial I didn't proceed, so the trial never even started and I have never once used Adobe DC.  I just want the apps I paid hundreds of dollars for back.

     

    Also, the page you linked provides two alternative solutions, neither of which worked. Solution 1 says to download Adobe Application Manager, but the link leads to a page which says: "⚠ We have deprecated Adobe Application Manager and will be removing this download page soon.", and there's no download link. 

     

    Solution 2 says I should first launch the Adobe Application Manager, so I did. But when it started up it immediately started an "Updating Adobe Application Manager" progress window, but the installation failed. (I got a "Sorry, there seems to be a problem with the installation process: Error code A12E1" message.) And now the Adobe Application Manager app has been completely removed from my computer. Lovely.

     

    So unfortunately I'm still dead in the water.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 4, 2020

    1. Use the Adobe Cleaner tool below to wipe Adobe CC and CS files off your system.

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    2. Reboot computer.

    3. Re-install CS6.

     

    Old Creative Suite installers are not compatible with Sierra, High Sierra or Mojave.  See the workarounds described below.  

    https://helpx.adobe.com/creative-cloud/kb/install-creative-cloud-mac-os-sierra.html

     

    And don't even try to use legacy CS6 on Catalina.  It will never work.

     

    Nancy O'Shea— Product User & Community Expert
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