Participant

Answered

My install of Adobe Creative Cloud is significantly slowing down internet.

Forum|Forum|11 years ago
March 11, 2014
34 replies
38301 views

I recently did an entire wipe of my computer to start clean because I was having severe issues with the internet (typing delay and video playback). I was very careful as I reinstalled anything to make sure that it wasn't the item causing any issues. Things seemed to be fine until I installed Adobe Acrobat Professional via Creative Cloud and then all heck broke loose on my computer yet again. Things were extremely slow updating when typing and causing major issues and video playback was horrible. I haven't been able to update or get into the Creative Cloud app. However, when I quit the app from my toolbar (macintosh) I was able to get my computer to work normally again.

Please advise on how to solve this problem. It is causing severe delays in my work as a graphic artist.

Creative Cloud

This topic has been closed for replies.

Correct answer ChuckKristensen

Adobe's cleaner eliminated the issue for me and several others:

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

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Ethan5E94

Participant

Still an issue as of August 2021

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Tracy Cotton

Participant

God yeah! I have lost count of the amount of times I have had to "repair"adobe cloud so that photoshop will start working again. I am so fed up with it and we pay for this! Yet no one replies our queries, so I dont know why they have this support community!

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Tracy Cotton

Participant

7 years later and we are still having the exact same problem. And Adobe have not answered a single complaint or question about this in here. So what is the whole point of Adobe Support Community??

I am sick of everything slowing to a snail pace! I am now looking for other options other than Adobe!

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bonnyart

Participant

same for me! whenever ANY Adobe app is updating, the internet is barely working, and anything else is working very slow. My PC is very powerful, with 32GB of RAM, 16 cores and yet, somehow, Adobe is killing it. Why and how? this is very unprofessional and hasn't been solved for years!

AmadArt

Participant

I have exactly the same issue with the speed of my Mac and I'm not even actively using Creative Cloud. After huge problems with Acrobat X Pro on my CS6 Design software and no support or solution available, I purchased and downloaded Creative Cloud, only to discover that it wasn't compatible with my operating system. I have had to reinstal my CS6 after previously removing it, but the Creative Cloud application is now preventing me from uninstalling it, coming up with a message saying other Creative Cloud applications on my computer are using the application. As a result, it remains on my system which has now slowed significantly across all of my design software, as well as generally on my computer, including even the finder window information, even though I'm not even using the Creative Cloud application. This raises the bar to a new level of frustration with Adobe!

drt13lond

Participant

I'm having the same issue. I just recently downloaded photoshop and when running the program my performance drops so quickly that makes my computer slow down. The spinning wheel will sit there for 5 minutes just to load a gradient or action. I'm a photographer so this is really an issue.

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thannes

Participating Frequently

I'm having the same issues - my computer is VERY slow now that I'm running CC. I notice it mostly in the finder - just dragging files from one drive to the next, there is this delay when selecting and moving. Also if I create a new folder - I usually CMN N and start typing. By the time my finder catches up it missed half of what I typed. Only thing new I installed was CC. I'm going to try turning off the synch in Acrobat - but it seems just having it on my system is slowing things down.

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ChuckKristensenCorrect answer

Participant

Adobe's cleaner eliminated the issue for me and several others:

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

WildcardCMO

Participant

Seems like File Sync is the big culprit for me. I turned it off and it seems to release network bandwidth back to somewhat normal. I think their file sync mechanism is a bit aggressive. If you have other things like Time Machine, Dropbox, Google Drive, etc., it goes bananas. Maybe that should have been a beta product.

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Chris KM

Participant

Same issue here. It's managed to turn my computer into a $2,000 paper weight. Can't even operate a web browser without the spinning wheel half the time (with nothing else open). Better find a fix soon, because between the computer value, the subscription fee and the storage I just purchased thinking maybe it was because of a storage problem, plus the incredibly massive decrease in productivity, this is becoming a ridiculously expensive update.

Thanks again Adobe. Maybe test this sh*t before you push it on the public.

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ChuckKristensen

Participant

Same here Chris:

A fresh install of the latest version fixed the problem for me on this old Windows 7 box.

Initially I was able to get things back to near-normal by disabling, then removing Adobe Cloud, leaving Lightroom and Photoshop in place. Then the upgrade was released and I had just made a fresh image of the drive, so: What the heck? It's not like had to trust Adobe ....

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percys80652577

Participant

I have an issue where my adobe cc helper keeps starting and taking my machine's cpu right up over 100%. When I click on it, it says 'No internet connection' - even thought I clearly have one. I quite and then at some point it restarts again. Doesn't seem to be an update option either.

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ChuckKristensen

Participant

Hi,

I was able to speed up my system by using Window Task Manager to remove the Creative Cloud process on startup or when the computer started to slow down and, ultimately, simply removed Creative Cloud using Adobe's Creative Cloud Cleaner. Window's Program Manager would not allow me to selectively remove Creative Cloud.

So far: No problems from Lightroom and Photoshop, though I suspect that there will consequences down the road.

markm93102584

Participant

Ever since installing Creative Cloud my ENTIRE system is slow. One or two websites are not loading, while others are fine. And one of the sites is my email provider. I have searched, and tried to get help from Adobe, but to no avail. Could someone from Adobe at least acknowledge that they are reading these posts?