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Jenn McAskill
Jenn McAskill
Participating Frequently
October 6, 2022
Question

No Subscription Found

  • October 6, 2022
  • 4 replies
  • 2511 views

I have a subscription.  I can log into my account online and see the subscrition is up to date.  When I double click on my RAW file however, the PDApp opens saying no subscrition found.  I log in with the confirmed Adobe ID I just used to access the website and nothing.  I click the 'Have a different Adobe ID?' fill in the same log in info, and access the website, but still not the software.  I click contact Customer Support, which takes me to the site that says my serial number has expired or is invalid. 

Yes my comupter is old, and so is my OS - Macbook Pro, Sierra 10.12.6.  I cannot update my PS as it's not compatible with my OS but it worked just fine yesterday, and for the last month.

 

This topic has been closed for replies.

4 replies

Jenn McAskill
Jenn McAskillAuthor
Participating Frequently
November 27, 2022

Found the answer - Adobe removed all versions before 2021 from their subscrition verification function.  This had nothing to do with me, and everything to do with Adobe.

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 27, 2022

i don't understand that statement in view of the fact that older versions can be used with a subscription.

Jenn McAskill
Jenn McAskillAuthor
Participating Frequently
November 27, 2022

Not according at my email exchange with Adobe - they will no longer verify subscriptions for 2018 version - I would love to hear from someone running 2018 though.  My software works no problem - but Adobe won't verify my subscrition for 2018, only 2021 or newer.

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    October 18, 2022

    I have a subscription........the site that says my serial number has expired or is invalid.

    So you don't have a subscription! You have been using a Serial Number. Subscriptions do not use or need Serial Numbers. Do you pay monthly or yearly?

    What is the "PDApp"?

    What Version Numbers of your Apps?

    access the website, but still not the software.

    Are you tying to download and install?

    You will not get any Customer support from Adobe for Apps that have passed  'End of Life'.

    The only place you might download old versions is- https://prodesigntools.com/adobe-cs6-direct-download-links.html

     

     

    Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .
    Jenn McAskill
    Jenn McAskillAuthor
    Participating Frequently
    October 19, 2022

    I have a subscription........the site that says my serial number has expired or is invalid.

    So you don't have a subscription! You have been using a Serial Number. Subscriptions do not use or need Serial Numbers. Do you pay monthly or yearly?

    I do have a subscription, I pay monthly.  I don't have, nor have I ever had a serial number.  When I click on my raw photo, PDApp opens saying that my trial licence has expired.  I don't have a trial license.  I THINK it has something to do with Creative Cloud because since I did a space tidy of unused filed, Photoshop will not work.  

    What is the "PDApp"?

    Good question.  A number of sugestions on google, all of them are greek to me.

    What Version Numbers of your Apps?

    I have Photoshop 2018 downloaded on my Mac.

    access the website, but still not the software.

    ??

    Are you tying to download and install?

    Neither. I have Photoshop CC 2018 downloaded.  I cannot open any of my raw files as it appears to do a licence/subscription check which sends me into a log in, yes my subscription is valid, try again, no subscription loop.

    You will not get any Customer support from Adobe for Apps that have passed  'End of Life'.

    The only place you might download old versions is- https://prodesigntools.com/adobe-cs6-direct-download-links.html

    I don't need to download it.  I need my subscription to be honoured, and them to let me open my files.

    sadolino
    sadolino
    Known Participant
    October 20, 2022

    It's solved ?

     

    First of all, you can use PS 2019, it's also 10.12 compatible. Why PS 2018 ?

    Look PS 2019 Sys-Requirements 

    Look also here PDapp.exe - ... 

     

    If you want, you can upload a Mac - System-Report 

     

    Greets

    sado

    Jenn McAskill
    Jenn McAskillAuthor
    Participating Frequently
    October 18, 2022

    I've now waited on hold for 45min and then got disconnected??  This is ridiculous!  The chat function described below doesn't exist in Canada, on any browser, pop-up enabled or not.  While sitting on hold and reading other people's experiences, I learned I'm not the only person with issues finding a real person.  Ridiculous.  I get I'm just one small account, but seriously?  

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 18, 2022

    try phone or twitter.

    Jenn McAskill
    Jenn McAskillAuthor
    Participating Frequently
    October 18, 2022

    I called back, only connected to a person once I selected the "activate my account" option, they transfered me to Customer Support.  Rahul was unable to start a screen share with me after trying twice, and then hung up on me. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 6, 2022

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

      Jenn McAskill
      Jenn McAskillAuthor
      Participating Frequently
      October 8, 2022

      I've done steps 1+2 multiple times, but step 3 isn't an option as I cannot update to the latest version of PS - my OS is too old.  PS was working until I closed the app, now it won't open.  I've had a subscription for almost 10 years.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 8, 2022

      use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human

      p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

      p.p.s. you can also use twitter to tweet @AdobeCare

      p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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