Skip to main content
cdraus
Participant
June 4, 2014
Answered

Photoshop CC update failed. Download error 49

  • June 4, 2014
  • 14 replies
  • 27691 views

The initial install of Photoshop completed successfully. But then I get a message in the Creative Cloud app that an update is available. Every time I try to update, it fails an gives the message "Update Failed. Download error. Press retry to try again or contact customer support.(49)".

I am running 64-bit Windows 7 Home Premium with Service Pack 1.

Any help would be greatly appreciated.

This topic has been closed for replies.
Correct answer cdraus

For anyone else that runs into this issue, this problem has been fixed with the help of Vijay B from Adobe Chat Customer Support. The solution was to temporarily disable McAffee Real Time Scan and Firewall. After I did that, the Photoshop CC update run successfully.

14 replies

rebelweb2007
Participant
February 9, 2016

I had this issue logging out and logging back seemed to do the trick.

Roger Lund
Participant
January 31, 2016

I had the same problem. Support had me do the following:

Go to task manager and close any adobe processes, including:


The process applications Creative cloud, AAM, Cores sync, Acro tray, Crash Deamon, Adobe IPC Broker, Adobe Desktop services , CC library.


1. press Windows+R button together and you will get a run command window,  type-in %localappdata%/Adobe and hit enter.

2.  delete OOBE and AAMupdater folder.
Fixed it for me!

Participant
November 1, 2015

This solution doesn't work. I've turned McAfee off but it still won't update ... same error (49). Now the Lightroom program won't launch. Adobe owes me $10 a month.

Participant
October 10, 2015

Lightroom  CC update failed. Download error 49  

The given answer did not bring a solution.after several atempts.

So i  disabled antivirus and firewall, cleared all temporary files on the pc.

Rebooted and started creative cloud  again without any antivirus ore firewall active.

No problem with the new installation...

I think it is time that adobe shows some respect for its customers.

Deze vraag is Beantwoord.=False

cdraus

Rajashree Bhattacharya
Community Manager
Community Manager
October 10, 2015

Thank you for sharing this.

Please voice your queries & opinion also at http://feedback.photoshop.com/photoshop_family

Regards

Rajashree

Participant
June 25, 2015

Tried all the solutions listed here for my PC install of PhotoShop that was throwing errors trying to update - nothing worked.

So I wasted 3 hours trying all that to no avail. Still can't use my PhotoShop because the install appears to have nuked the icon to launch PhotoShop and I can't even launch it from CC because instead of the Launch button I get the broken Retry/Update button.

Hey, I didn't really need to get any work done here or anything. Adobe support is useless.

lenaapple1974
Participant
September 24, 2015

PS Adobe wants to connect to my pc

eduardod45038161
Participant
June 9, 2015

I had to restart computer and them disable firewall and realtime scan. It is working now.

Participant
June 5, 2015

I'm on a managed network but have admin privileges

Is there a way to download the update and run from desktop??

Participant
June 5, 2015

Nevermind....Closed CC and reopened as Admin....Updated

Participant
April 24, 2015

If you have McAfee and Windows, you need to do the following things to get the updater to work properly.

1. Find the Adobe Creative Cloud exe file in Windows explorer. It is probably in the following path- Program Files (x86): Adobe: Adobe Creative Cloud: ACC. Once you find it, minimize it for use after steps 2 and 3 are done.

2. Disable McAfee Firewall and Real Time Virus Scan. Do it for at least 30 minutes if you have a time option.

3. Go into Task Manager, and make sure you shut down everything running for Adobe. This includes CEF Helper, IPC Broker, everything. You may not see it as a running program, but you will see it in processes or details, depending on the version of Windows you have. You can right click on anything on that list and either end process or end task.

3. Once that's done, run the Adobe Creative Cloud executable as an Administrator (right click on the file, select run as Administrator)

4. It will fire up all the apps you just closed, but now they aren't encumbered by McAfee.

5. Update what you need to.

6. Resume your Firewall and Virus scan programs.

I just did this after double checking the whole Host and Digital Cert stuff that is linked to above this. None of that worked. Something about shutting down every Adobe process running on my machine, then disabling McAfee, seemed to help them all get through once they restarted without McAfee running. The key is shutting down every Adobe process.

Good luck.

Participant
April 24, 2015

garyfox8 wrote:

If you have McAfee and Windows, you need to do the following things to get the updater to work properly.

1. Find the Adobe Creative Cloud exe file in Windows explorer. It is probably in the following path- Program Files (x86): Adobe: Adobe Creative Cloud: ACC. Once you find it, minimize it for use after steps 2 and 3 are done.

2. Disable McAfee Firewall and Real Time Virus Scan. Do it for at least 30 minutes if you have a time option.

3. Go into Task Manager, and make sure you shut down everything running for Adobe. This includes CEF Helper, IPC Broker, everything. You may not see it as a running program, but you will see it in processes or details, depending on the version of Windows you have. You can right click on anything on that list and either end process or end task.

3. Once that's done, run the Adobe Creative Cloud executable as an Administrator (right click on the file, select run as Administrator)

4. It will fire up all the apps you just closed, but now they aren't encumbered by McAfee.

5. Update what you need to.

6. Resume your Firewall and Virus scan programs.

I just did this after double checking the whole Host and Digital Cert stuff that is linked to above this. None of that worked. Something about shutting down every Adobe process running on my machine, then disabling McAfee, seemed to help them all get through once they restarted without McAfee running. The key is shutting down every Adobe process.

Good luck.

You're a genius - thanks for posting the helpful message.

Your steps above didn't work the first time so I rebooted my PC and reperformed the steps straight away, before loading anything up. Photoshop updated perfectly.

DanS03
Participant
May 9, 2015

Yeah I needed to reboot my PC as well before the steps would work.

Thanks so much garyfox8‌‌ for the super helpful answer

Participant
January 6, 2015

is there anyone that can fix this issue? i have a surface pro 2 and i cant get PS to downloaw or it says downloaded but a patch didn't download correctly.

Rajashree Bhattacharya
Community Manager
Community Manager
January 7, 2015

For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6

Regards

Rajshree

Participant
December 13, 2014

I am having the 49 problem, too.

I am using Mac Yosemite for both my iMac and my PowerBookPro. The problem is ONLY on my PowerBook.

Apple just pushed a Safari update, 8.0.2.

I've noticed in the iMac Activity Monitor that there is a red entry for Safari Notification Agent. Would that kind of problem block the Adobe Updater?

Participant
December 13, 2014

Sorry, ONLY on my iMac

Rajashree Bhattacharya
Community Manager
Community Manager
December 18, 2014

Are you on a managed network or is this a home network?  If it is a home network please try the steps listed in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

You can find more details on how to resolve these difficulties at Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html.

It is likely that the updates are not available for direct download.

For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6

Regards,

Rajshree