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Participant
February 11, 2021
Question

Photoshop Installation Failed

  • February 11, 2021
  • 4 replies
  • 228 views

HI, Ive just subscribed to creative cloud. Lightroom download and installed without a problem. But Photoshop gets to abou 8% then says 'installation failed' can anyone help? Thanks

 

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4 replies

Peru Bob
Community Expert
Community Expert
February 11, 2021

Also:

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?


Peru Bob
Community Expert
Community Expert
February 11, 2021

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

DESTINK
Inspiring
February 11, 2021

maybe your internet connection?

February 11, 2021

Moving thread to the Download & Install forum Photoshop