Download & Install

I click on, for example, Photoshop when Creative Cloud has launched it goes through the opening process and then an Adobe message panel appeards stating ‘something went wrong’  Error 224.

My HP laptop that I purchased late 2021 is no longer being supported by HP and I’ve been having some problems with it.  I had to purchase an USB keyboard because some of the letters in my laptop were no longer showing up.So, I’m just purchasing a new Dell with Windows 11 (I’m basically terrified of Win 11) but I need to get something that I can just use when I need to.The thing is, my PS CS6 was easily installed in that laptop with a disc.  The new Dell just has a 1TB SSD, which has plenty of room but I truly don’t know if I would be able to install it.  I’m feeling quite overwhelmed at the moment and would love to be able to get some good news from Adobe.Thank you.

Hi! I’m having trouble updating my Photoshop. My Creative Cloud desktop app only shows versions up to 22.2, but I need to install Photoshop 2024 (Version 25.x).I am an active subscriber, but the 2024 version is not appearing in the 'Other Versions' menu for me. Could you please check if there is a compatibility block on my account or, if possible, provide me with a direct download link (offline installer) for Photoshop 2024?I want to make sure I can run the latest features, especially the Generative AI tools. Thank you!vv

I have a CC Photo subscription and installed Photoshop on my laptop after being forced to install CC , which already makes no sense.After a couple of months, CC simply stopped working; the application no longer opens, so I can't update Photoshop."Creative Cloud is starting"... in an infinite loop.Restarting is useless.Uninstalling CC is impossible (it still detects Photoshop and won't let me uninstall CC.Uninstalling Photoshop is impossible; it only does so from CC, which won't start... a total disaster of malfunctioning applications.I'm paying for a poorly made, poorly designed, and poorly functioning service.

Guys, where is photoshop beta? Vanished from my creative cloud...

How many of you miss Photoshop 24.x version? I bought a new pc and I had it on my previous computer but can’t find it on the roll-back … option. Any of you know how one can access it? Helpdesk was of no use

I have bought Acrobat Professional XI in 2014. I am trying to reinstall this on another machine but it is coming up with the following error. Serial Number The serial number xxxxxxxxxxxxxx is already in use by the maximum allowed computers. You need to deactivate another computer within 3 days to use this product. ◉ Retry activation. I have already deactivated one of my other computers. ○ Provide a different serial number.

i would like to cancel a plan for the illustrator and the cancel option is not showing in my my account !!!!what i suppose to do !

Mon Mac mini 2014 s’est planté, je travaillais avec Mojave. Mais mon disque dur est plus récent, 2018. J’ai installé Mac OS 12 Monterey, qui est je crois l’ultime OS compatible. J’aurais besoin de trouver les versions 2023 des apps parce que plus performantes. Apparemment, elles ne sont pas reprises dans les versions précédentes du Creative Cloud. Et j’ai essayé 2025, c’est chaotique. Pouvez-vous m’aider, Philippe.

Cant download previous versions of Adobe apps. I lost everything. Windows 10 computer.I had Photoshop 2024 Now there is no previous version option in my CC only says system incompatible the 3 dots at the bottom only say manage plugins.Same problem with Premiere. Had Premiere Pro 22.6.2Also AcrobatI have a student account. HELP!!!I just want to start from scratch! 

I would like to test this version but I can't  find the installer file. The original filename was "Photoshop_14_LS20.dmg".

Error 62. Windows 10 x64 CPU I7RAM 16GB I TRY cleanertool,In C:Adobe folders all deletereinstall failed error 62reinstall is https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html What Can I Do????? 

i have subscibed to an email from Adobe that lets me know they have new updates to download for the AUSST tool, email titled "New updates are available for Adobe apps" but for the last 3 months it shows the same new update “Audition (Beta) v 26.0” in email and never has updated to show other products but im sure by now they would have something new… anyone else getting this? 

Nach dem update von Windows 10 zu Windows 11 wollte ich die Adobe Creative Suite 5.5 Design Premium neu installieren. Bereits zuvor habe ich auf den Windows 10 System die Adobe Creative Suite 5.5 Design Premium deaktiviert. Im meinem Adobe Account war keine Aktivierung hinterlegt und ich habe die Intstallationsdateien direkt aus dem Account heruntergeladen. Die Installation und die Eingabe der Seriennummer gestaltete sich problemlos. Leider lässt sich die Software nicht aktivieren. Folgender Screen erscheint:Der Adobe Support konnte mir telefonische nicht weiterhelfen und verwies mich an das Adobe Community Forum. Könnt ihr mir weiterhelfen?

Hello,I have a legitimate license for Adobe CS5.5 Design Premium and still have my serial number.One of my computers crashed, and after reinstalling on a replacement system I can no longer activate the software.Unfortunately, activation is no longer possible because the activation servers have been shut down.Could a Product Expert please confirm whether there is an official non-activation installer or any supported method for licensed users to install and use this version today?System info:– OS: Windows 11 Pro– Version: CS5.5 Design Premium– Activation error: "Activation limit has been reached." Thank you for your help.

getting this in my desktop app, in my browser it tries but fails to download files. tried VPNs - uselessnote that this still worked in late 2025

I purchased  Adobe Acrobat Pro 2017,  new in its original sealed box.  I was able to install it; but when I try to register my serial number,  I get a message stating that my serial number is invalid.   How do I fix this?

Ya he llamado 3 veces, he enviado correos adjuntando los documentos del banco donde figura que me siguen generando el cobro del plan que se supone ustedes lo han cancelado a fines de febrero pero no tengo ninguna respuesta de nadie.Necesito que se cancele el plan definitivamente para que nunca más se me cobre por eso y se me haga el reintegro del dinero cobrado el mes de abril.

Trying to install my CS6 Master Collection on my new PC, I am being promoted to deactivate older devises, to activate it. On the Adobe Active Devises page, none are listed so I can’t deactivate old devises. Support can’t help ans suggested I come here. How do I remove these old devises?  

I am encountering an issue when launching Adobe Photoshop from the Adobe Creative Cloud Desktop application. After installing the Creative Cloud package and attempting to start Photoshop, the following error message appears:“Some of the application components are missing from the Application directory. Please reinstall the application.”Please note that all other applications within the Creative Cloud suite function without any issues. Below are the details of the workstation where the issue occurs:Processor: 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHzInstalled RAM: 16.0 GBGraphics: NVIDIA Quadro P400 (2 GB), Intel(R) UHD Graphics 750 (128 MB)Storage: 477 GB SSD (Netac NVMe 512 GB) + 932 GB HDD (Toshiba HDWD110)System type: 64-bit operating system, x64-based processorEdition: Windows 10 Enterprise LTSCVersion: 21H2Build: 19044.6456Could you please advise on the proper resolution steps or confirm whether this issue might be related to compatibility with Windows 10 LTSC or the Photosho

Greetings, We’re trying to install new Elements on Win 11 PRO machine but have issue.First after downloading the .exe it said it was corrupt so we went and downloaded it on other PC.After doing that we were was able to start the installer, was prompted for admin info but got “Sign in Error”. Regards,WaterGuy98