Download & Install

I’m trying to uninstall Adobe Creative Cloud (version 4.9.0.515) on a work PC through the uninstaller that comes with the installation, but I continuously get the error “Uninstallation of Creative Cloud completed with errors”, and uninstalls nothing. I have tried re-installing the uninstaller from Adobe and running it as admin (https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-desktop-app/uninstall-creative-cloud-desktop-app.html), and I get the same error. I have also tried Adobe’s Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/prepare-to-run-creative-cloud-cleaner-tool.html) but it relies on a python dll that my laptop does not have, and that I can’t get, due to work related restrictions. Only thing I’ve successfully managed to do is remove all registry keys associated with CC, but of course the application still remains and is functional. I have manually closed all Adobe related processes before uni

Hi everyone,I have a question.In 2024, I installed Adobe Creative Suite 5.5 on my laptop running Windows 11, and everything works fine. The software is not registered to my Adobe ID (and I can no longer register it).I am now having trouble installing it on my desktop computer, which also runs Windows 11. During installation, I get an error message stating that the activation limit has already been reached and that my serial number cannot be accepted.I have read that Adobe shut down its licensing servers. Am I right in understanding that, because these servers are no longer available, the installed software cannot verify the license and therefore reports an error?In other words, if I deactivate the software on my laptop to free up an activation so that I can install it on my desktop, is there a risk that I will still be unable to activate it on the new computer? In that case, I would have voluntarily deactivated the software on my laptop and might no longer be able to reactivate it ther

Hallo ans gesamte Acrobat Team,nach dem “Neuaufsetzen” meinen PCs wird meine Adobe Acrobat Kennung nicht mehr akzeptiert und zeigt “gesperrt” an. Bitte um Unterstützung und ReAktivierung. Adobe Acrobat Standard 2020 | WindowsBenutzer: (Personal email removed by Adobe Moderator) Steffan Thiel PS.: Vielen Dank an David für die Info und Handlungsanweisung.(Wäre von Julian und Kevin für 14 und 7 Tagen bereits sinnvoll gewesen)

Hello everyone,I have a legitimate license for Adobe Creative Suite 5, and I would like to transfer the software to another computer.Before uninstalling CS5 from my old computer, I used the Help → Deactivate option in Photoshop and possibly in some of the other applications included in the suite. However, I am not sure whether I needed to deactivate only one application or each application individually.I then uninstalled the software from the old computer. Now, when I try to install and activate CS5 on another computer, I receive a message stating that the activation limit has been reached and that the software is already activated on two computers.I understand that uninstalling the software does not automatically deactivate the license. However, I believe I performed the deactivation before uninstalling it.My questions are: Does deactivating Photoshop deactivate the entire Creative Suite 5 package, or must each application be deactivated separately? Is there any way to check or rese

​@Jeff_A_Wright After updating the Creative Cloud Desktop app the settings of the cookie doesn’t accepted. I can accept or reject the cookie settings, but the prompt appears again every time I restart.I see this on several machines. I’m only on Windows and can’t check if it’s the same on MacOS Screenshot from a German client 

Dear Adobe Customer Support,I'm writing to express my frustration with Adobe's current approach to distributing Creative Cloud applications and the lack of accessible standalone installers for individual customers.I have purchased Adobe applications, including Photoshop, and I may purchase additional applications such as Illustrator and Premiere Pro. I want to be able to download and retain the actual installer packages for the versions available today, so I can archive them for future use.In the past, Creative Cloud made it much easier to access and install previous versions of applications. I remember being able to download versions through the Creative Cloud interface, and I want to preserve those releases rather than depend entirely on Adobe's servers and whatever versions Adobe chooses to make available in the future.Today, however, the normal download process directs customers toward Creative Cloud installation, subscriptions, and trial offers, without making standalone installer

I have 2 computers, an old one and a new one. I’ve had CS 5 on the old computer for probably 10 years, and on the newer computer for about 5 years.My newer computer had problems so I had to take it into the shop. In the meantime I used my old computer which I haven’t used for probably 3 years. I pulled up Photoshop to do something simple on my old computer and closed it.A few days later I got my newer computer back, opened Photoshop and got the message about the activation limit reached. I’m allowed to have it on 2 computers so….why am I getting this message?? But I thought no big deal because I was going to sell my old computer anyways. So I did the deletion of the software with the deactivation button while online on the old computer, finished, and figured I was done. I go back to the new computer and….. I still get the same message. I called Adobe and they basically said “It’s a legacy product. We can’t activate it anymore because our servers are closed for that; we haven’t offered

Creative Cloud Desktop fails to update with Error 190 on Windows 10 Pro 22H2 (OS build 19045.7663).The installer attempts to install Adobe Native Client (KANC) 7.0.7.25, but the installation fails during the OS requirement check.The installation log reports:“Sanity check for installation failed. Current OS version 10.0.19045 doesn't satisfy OS requirements.”“Error occurred in install product workflow with error code 190.”Windows Update is fully up to date.Troubleshooting performed:- DISM /Online /Cleanup-Image /RestoreHealth completed successfully.- SFC /scannow found corrupted files and repaired them successfully.- Creative Cloud Desktop was repaired.- Creative Cloud Desktop was removed using the official Adobe Creative Cloud Cleaner Tool, selecting “Creative Cloud only”.- Creative Cloud Desktop was reinstalled using Adobe's official Windows 10 64-bit installer.- Error 190 persists after the clean installation.The installer successfully connects to Adobe servers and receives HTTP 200

I have CS6 master edn. I have previously installed components in Win 11.Due to a hardware issue Windows 11 25H2 has been reinstalled.I was installing Acrobat X, InDesign and Illustrator and got an error msg PxHlpa64.sys could not be installed.I understand this file is related to use of CD/DVD drives.A reboot failed, but I was able to recover using a restore point.Does anyone know which elements use this file?Or any other workaround?ThanksRichard

I currently have a 4-month free trial period for Adobe Creative Cloud Pro 2026, but I am unable to download any applications from creative cloud. Whenever I try to install apps like Illustrator, Photoshop, or Acrobat, the installation status gets stuck on 'Waiting' for long time, and the process never actually begins.  I have already tried the following troubleshooting steps, but none of them resolved the issue: 1. Reinstalled Adobe Creative Cloud desktop application multiple times.2. Restarted my PC multiple times Has anyone dealt with this before? Any fixes would be awesome. Thanks!

j’ai un numéro de licence que j’ai acheter le 23/05/2015 et impossible de le réinstaller car a chaque fois que je veut le lancer il me demande de me connecter une fois connecté rien ne se passe

Ich besitze seit vielen Jahren Photoshop CS5 auf meinem Computer.. Nach mehreren MAINBOARD-WECHSELN und damit notwendigen Wechseln angepasster Bauteile funktioniert JETZT (Windows 10 Pro x64) die Eingabe der Seriennummer nicht mehr: Es kommt der Hinweis "Diese Seriennummer wurde bereits auf 2 Computern aktiviert", obwohl es immer nur der EINE Computer ist. Ich besitze Kaufnachweis und Seriennummer, die ich hier natürlich nicht zur Schau stelle. Bitte helfen Sie mir bei der Aktivierung! Vielen Dank!

I purchased Adobe Creative Suite 5.5 Design Premium Student and Teacher Edition in 2011. I have my original installation discs, serial number, and Adobe-issued redemption confirmation dated July 31, 2011.I recently replaced a computer and followed Adobe's prescribed Help > Deactivate procedure to release an activation. The older installation now offers only trial mode, indicating that it was deactivated locally.However, my new Windows 11 computer continues to report "Activation limit reached," despite repeated attempts to retry activation.I have confirmed that the older computer can reach Adobe's licensing endpoint (successful "pong" response) and has TLS 1.2 enabled.My original email address is no longer recognized by Adobe's account system, and I cannot access support chat without an active subscription.I am requesting that an Adobe employee review my historical educational license record and determine whether the deactivation was received by Adobe's licensing servers. If it was n

Ik heb een wachtwoord aangemaakt voor Adobe en ik weter zeker welk wachtwoord het is. Nu wil ik Photoshop installeren en en de Photoshop-installer reageert niet op dat wachtwoord. Hoe kan dat?

I’m cancelling my account, currently on the annual plan paid monthly. I don’t want to pay the cancellation fee so want to see what month my plan started and will cancel then.Where can I see when my annual plan started?

I need help on activate my adobe software

Hi,The Creative Cloud Desktop give me error 190 and can not update version … for all other product (Photoshop and Lightroom) no problem, only Creative Cloud Desktop can’t be update and after connexion, I receive pop up back to windows with error 190 and resubmit, but same result I have Windows 10 22H2 with all updates, Google Chrome last update all are official version It’s my 1st error with Adobe products. Can I do something (I do a repair option in Program installed but same result) Thanks you for your help PS ; oups I’m not in right section, you can delete this message, I recreate in good one 

Hi,I am writing to request official verification regarding my Adobe Photoshop CS6 license.In 2020, I purchased this software from a retail shop in Poland. I received an invoice and a certificate of authenticity. The software worked properly on my old laptop, but now I switched to a new computer. During the installation, I received the error message: "The serial number you entered has been revoked. This product cannot be installed."My serial number is: 1045-XXXX-XXXX-XXXX-XXXX-4672 (I will provide the full serial number via Direct Message to an Adobe Employee).Could an Adobe representative please check my key and confirm if it was revoked because it came from an unauthorized source (like an illegal volume license sold to individuals)?I urgently need your official confirmation in this thread or via DM so I can take legal action against the seller and demand a full refund based on consumer protection laws.Thank you for your assistance.

Since Adobe saw fit to lock the other informational thread, I'll post here instead.  It is unacceptable to pay thousands of dollars for software only to find out that the company refuses to support it on newer operating systems and instead forces you into a perpetual annual payment subscription model. CS6 works perfectly fine on Windows 11 so long as you install only the components that do not include the PxHIpa64.sys driver as follows... --------------------------------------------------Component installs PxHlpa64.sys--------------------------------------------------Adobe Flash Professional CS6 noAIR for Apple iOS support (FP) noAdobe After Effects CS6 noAdobe Audition CS6 yesAdobe Encore CS6 no (conditional on deselecting the SonicWrappers_ph component)Adobe Illustrator CS6 noAdobe Illustrator CS6 (64-bit) noAdobe Photoshop CS6 (64-bit) noAdobe Photoshop CS6 noAdobe Prelude CS6 noAdobe Premiere Pro CS6 noAdobe SpeedGrade CS6 no--------------------------------

My old system is gone, moved to a new system and now I get the error: "The serial number [xxxx] is already in use by themaximum allowed computers. You need to deactivate another computer within 25days to use this product." Elsewhere I saw an answer that said if I don't deactivate the license on the old system (can't do this, nor can somebody with a crashed hard drive), I can't install CS6 on the new system. Is that true? What kind of crap policy is this? Isn't Adobe a repoutable company that supports its products? Doesn't Adobe have a database that's checked to see if there are multiple computers running the same license? Why can't that be updated to forget the old system?Is there any solution for this? I've got a valid license that Adobe will not allow me to run.And I absolutely loath subscription software. 

Can I install photoshop elements 12 on my new computer with windows 11 using the disc I used on my older windows 10 computer?

Photoshop Elements 2020 – activation limit reached – old computers no longer availableI have a legitimate purchased copy of Adobe Photoshop Elements 2020 and have the original 24-digit serial number.The software was previously activated on two computers, but I no longer have access to either of those computers.I am now trying to install Photoshop Elements 2020 on a replacement Windows PC, but I receive the message:"The serial number is already in use by the maximum allowed computers."Is there any way for Adobe to reset or clear the previous activations so that I can continue using my existing legitimate licence?I can provide proof of purchase and the serial number privately if required.I do not want to purchase another licence — I simply need to transfer my existing Photoshop Elements 2020 licence to my replacement computer.