Download & Install

white screen pops up when i try to install any adobe app/adobe creative cloud. already tried to go into internet options and enable internet zone options/set it to medium and restart, nothing works

Hi, I have a legitimate Adobe Photoshop CS6 perpetual license that's currently showing as activated on two devices, and I'm hoping someone can help me get the activation count reset?One of those two devices was an older computer that I wiped and sold, not realizing at the time that I needed to deactivate Photoshop first. I no longer have access to that machine.The other device is a laptop I still own and use CS6 on. Its own Deactivate option is greyed out in the Help menu, and I've already ruled out the usual causes — connectivity is to internet is confirmed, the system clock is correct, and the GlobalSign Root CA certificate is present and trusted. So deactivating it on my laptop isn't an option either. I understand a reset would clear both activation slots rather than just one, which is fine — I do not need CS6 on my laptop anymore, and would only like to use it on my iMac desktop (likely via offline activation, since online activation doesn't work for me either).Could someone help m

I bought new pc, I tried to make new installation of Adobe Design Standard CS 5.5. During installation i type serial number, which is accepted and click next. After a moment it asks me to log in into my adobe account, It cannot communicate with server, and informs me about "network error", I skip this step and installing. After installation and launching any program I get message that key is incorrect. Program was deactivated on previous machine. What to do?

I am getting monthly withdrawals from my bank account, but no active subscription. 

I had an issue installing updating Photoshop so I pressed cancel, now it's stuck on cancel and there's nothing I can do about it.I uninstalled all photoshop files, and reopened Creative Cloud and it didn't change anything.Also reinstalled creative cloud completely.

I have already logged out of my old device. I have installed Elements 2020 on my new computer, but it keeps saying “The serial number is already in use by the maximum allowed computers. You need to deactivate another computer within 30 days to use this product.” I already did! How can I make my new computer believe me? I have reached out to support and they were of no use. I looked at my plans and products under manage my account and none are listed. Please help me! 

In 2011 I purchased Acrobat X Pro and activated it on my old computer. Later on the old computer was dead and recycled without deactivating Acrobat X Pro on it. Recently I installed Acrobat X Pro and tried to activate it on my current computer, then it said  it was activated on another computer and I need to deactivate the other one first. I no longer have access to the old computer, what can I do now? Thanks!

My case  Case ADB-46717752-Y3P9 needs to be reopenend, Can someone do this for me. 

I’m stuck on this screen. I’ve used adobe on this computer before but it was acting strange so I uninstalled. I was receiving errors on the traditional uninstall saying “class not registered” so I used the uninstaller application.  Anyway, I’m not seeing any prompt to input a password. This is the admin account and there are no other users on the computer. 

Bonjour,Cela fait plusieurs jours que je me bat pour réinstaller Photoshop et première 2022 , que j’ai acheté, et j’ai en permanence le code erreur 106, j’’ai tout tenté ce que vous proposez sur votre site , même AdobeCreativeCloudCleanerTool, mais rien n’y fait.Je ne suis pas du tout informaticien et ne connais malheureusement pas l’anglais, je vous supplie de mevenir en aide afin de pouvoir récupérer mon logiciel, j’ai installé adobe Acrobat, voir si des fois cela déclencherai une installation mais non,  rien n’y fait. Je vous remercie par avance

Bonjour,Cela fait plusieurs jours que je me bat pour réinstaller Photoshop et première 2022 , que j’ai acheté, et j’ai en permanence le code erreur 106, j’’ai tout tenté ce que vous proposez sur votre site , même AdobeCreativeCloudCleanerTool, mais rien n’y fait.Je ne suis pas du tout informaticien et ne connais malheureusement pas l’anglais, je vous supplie de mevenir en aide afin de pouvoir récupérer mon logiciel, j’ai installé adobe Acrobat, voir si des fois cela déclencherai une installation mais non,  rien n’y fait. j’ai acheté Photoshop élément et première élément en 2022, acheté plus de 120 euros, 150 euros il me semble à l’époque, aucunes mensualisation et il y a quelques jours, Photoshop a planté, alors je suis allé dans programmes et utilités et ai désinstallé normalement.Quand je suis revenu sur mon compte adobe et que j’ai voulu le réinstaller, 4 ans après l’achat, impossible, toujours ce code 106.J’ai tout tenté, impossible même après avoir supprimer tout ADOBE, lancé et e

Can I install photoshop elements 12 on my new computer with windows 11 using the disc I used on my older windows 10 computer?

I own a legitimately purchased license for Adobe Premiere Elements 2020 for Windows and still have the original serial number.I recently installed Premiere Elements 2020 on a new PC. The application installs and runs normally, but only in the 30-day trial mode. When I try to activate it using my original serial number, I receive an error stating that the serial number is blocked or too old.I also tried the Adobe Provisioning Toolkit (APTEE) using the documented LEID:V7{}PremiereElements-2020-Win-GMThe operation consistently returns Return Code 14.The amt3.log contains, among others, these messages:RetrieveInfoForLEID: PPDL entry not found in SLCacheApp has requested features but there are no licensed features, hence no license.Licensing has been refused. Application must exit.I also have a complete file copy of the old system drive from the previous PC. It contains the original Adobe licensing data, including:Program Files (x86)\Common Files\Adobe\SLCache\SLConfigs\V7{}PremiereElements

I'm having a persistent Creative Cloud Desktop issue on Windows 11. Creative Cloud gets stuck at “Initializing Creative Cloud…”, eventually displays “Creative Cloud is taking longer than usual to load”, and then stops with an error.I have already performed a clean reinstall of Creative Cloud, including cleanup/reinstallation, and Photoshop and Illustrator are now installed and working. The Creative Cloud desktop application itself still will not initialize.Current Creative Cloud version: 6.10.0.253Windows: Windows 11, build 26200.9168The ACC.log shows a very specific failure sequence:ADS is detected and launched successfully. Adobe Desktop Service.exe loads AdobePIM.dll. PIM initializes successfully. The PIM database reports “SUCCESS Created Tables” and “PIM Database is Up To Date.” Immediately afterward, Adobe's CommBridge reports:CBRawReadTry failed for packet infofollowed by:Prior InputPipe State(1) Status:1 Error:535and:Post InputPipe State(0) Status:1 Error:535Creative Cloud then

I’m having a persistent problem with the Adobe Creative Cloud desktop app on Windows 11. Creative Cloud installs successfully, but every time I launch it, it gets stuck indefinitely on “Initializing.”I have been troubleshooting this for about a week and have already gone through multiple uninstall/reinstall attempts and the Creative Cloud Cleaner Tool.I was able to find a specific error in the ACC.log: CreateProcess failed! Error: 740Failed to launch ADS. Error Code: 740The affected process is: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exeThe interesting part is that Adobe Desktop Service.exe is actually present and can be launched manually from an Administrator Command Prompt.The log also shows that Adobe Desktop Service successfully starts at one point: START Adobe Desktop Service. Version: 6.10.0.253but Creative Cloud/CCDContainer subsequently continues trying to launch it and receives Error 740.I've also verified:Windows Management Ins

I’ve paid for Creative Cloud in advance for a year, checked for updates after a month away from my Mac and everything needs updating, it’s glacially slow, so far 5 hours to update 5 apps, another 8 to go, this is very poor service for the price I’m charged!At this pathetic speed I will have wasted a complete day and evening while Adobe count their cash! I’m on a MacBook Pro M4 pro max - Tahoe 26.4.1 128mb ram 4tb ssd hd, so hardware is not the issue, my internet speed is excellent. The only possibility is that Adobe either haven’t been vigilantly checking their service speed or they are delierately throttling back to 1980 speeds?  Not good value for money!!

Bonjour,Je possède une Graphtec CE6000-60 et je souhaite l'utiliser avec Adobe Illustrator via le plugin Graphtec Cutting Master 4.Graphtec indique que la CE6000-60 est compatible avec Cutting Master 4 v4.50, mais cette version du plugin nécessite une ancienne version d'Illustrator. Je cherche donc à installer Illustrator 2023 (version 27.x).Cependant, dans Creative Cloud, je ne trouve plus Illustrator 2023 : seules les versions plus récentes sont proposées.Je possède actuellement Illustrator 2026 (30.6).Existe-t-il encore un moyen officiel de télécharger et d'installer Illustrator 2023 (27.x) avec mon abonnement Adobe ? Si oui, pourriez-vous m'indiquer où trouver l'installateur ?Merci d'avance pour votre aide.

I would like to remove the Photoshop of my destructed computer. I have an (older) disc with the program and I think I can place it on two computers.  It is on my laptop to. When it is so, how can I remove the Photoshop of the old computer en place it on my new?? 

I am receiving the following message opening PS todayIt worked fine last night when I shut it down for a pending Win11 update.  When I opened this morning, this appeared.  I tried rolling back the update to no availIt’s happening with all versions.  In “Properties”, I can find no lock.  Nothing else is running.  I am the administrator with all permissions.  Restarts have not cleared this.  I’ve uninstalled all versions and reinstalled the latest.I’m out of ideas  

Deactivated cs5 on my old computer, and trying to activate on the new one - Photoshop says that activation limit is reached (In my account I see photoshop license, but nothing in the “activated devices”.

It was deleted by accident when it did the last update.I look for "other versions" but it only shows lots of version 23. I need version 22 (2021).Please help! 

I use Windows 11 in Japan, but my Adobe applications were installed in English (International).The applications are physically installed and launch normally. Adobe's local installation database reports Status=1 and InstallLang=en_GB for the installed applications, including:- Premiere Pro 24.6.8, 25.6.6, and 26.3- After Effects 24.6.8, 25.6.6, and 26.3- Photoshop 27.8- Illustrator 30.6However, the current Creative Cloud Desktop preference shows installLanguage=ja_JP. Creative Cloud Desktop displays the existing applications as not installed and offers only an "Install" button.Adobe Fonts management and synchronization are also malfunctioning. Fonts used in active production projects have appeared as missing.I have already tried:- Signing out and back in- Rebuilding the Adobe User Info credentials- Rebuilding the Apps Hub cache and preferences- Creative Cloud Desktop RepairThe problem remains.Adobe Support suggested resetting all Creative Cloud Desktop data and, as a later option, remov

"Mon PC ne supporte pas After Effects 2026, j'ai besoin du lien de l'installateur hors-ligne (Offline Installer) d'After Effects 2020 pour Windows" . Ils possèdent ces fichiers d'installation dans leurs archives privées.

​@Jeff_A_Wright After updating the Creative Cloud Desktop app the settings of the cookie doesn’t accepted. I can accept or reject the cookie settings, but the prompt appears again every time I restart.I see this on several machines. I’m only on Windows and can’t check if it’s the same on MacOS Screenshot from a German client 

Me di de baja del servicio el 12 de mayo, he comprobado que me siguen pasando los recibos mensuales de “Adobe Acrobat Pro”, para colmo, al intentar cancelar de nuevo me indican que debo pagar una penalización. No encuentro manera de ponerme en contacto con nadie de Adobe para resolver esto.