Download & Install

I just changed to a new laptop. I had Acrobat 11 on the laptop so installed it on the new one and de-activated my copy on the new laptop so need it reactivating on the new laptop.After a few days I got a pop-up that the serial number is already in use on the maximum allowed computers and I need to deactivate it.I have tried deactivating but still get the message.I tried contact Adobe but just got this Thanks for following up! For further help with this issue, I recommend posting your question in the Adobe Acrobat Community to connect with other Acrobat users, or searching the Adobe Acrobat Help documentation. I can’t see anything apart from being told to deactivate the old copy, which I have done. Martin Briscoe  Thanks!

I just purchased Adobe Elements 2026 and was checking system requirements to ensure compatibility. I have a Dell Latitude with processor - Intel(R) Core(TM) i5-8365U. Will this be compatible?  I have a new laptop, but prefer to use this one for photo editing.

I noticed this morning that all of my Adobe apps were behaving strangley. Acrobat insisting it's not registered. Premiere refusing to load projects that used the I-frame MPEG codec. I go to the CC Desktop app and on the Apps tab it just shows blank. Under Preferences I notice it now says that future CC Desktop updates will only be available for Windows 11 and higher. Am I screwed here, or are the Adobe servers just having a prolonged hiccup?

I have a stand-alone license for Acrobat 2017, so installing it through the Adobe ID “subscription” is not an option. What do I do?

I purchased Acrobat Pro 2024 (3 year plan). Acrobat Pro 2020 was already on my computer but I was told this would not matter for an installation. After the download was complete, I attempted to install the new app at which point it asked for permission to access other files, which I allowed. The app looked like it was going to install, but all it did was open the older version and then did nothing more. Now, I don’t know what to do in order to get the 2024 version to install. Can you help?

I just bought premiere pro but that error came up for some reason what can I do to fix it. Thank you  

I am facing an issue, trying to install photoshop , after hitting run as administrator on set up file, I am getting a blank tab. Not able to download anything. Can someone help me to resolve this issue?

I couldent download  elements that I paid for because the cod didnt match the countythat I live in. It didnt match my adobe Id.

At midnight on 14 February I got a pop up message asking me to buy CS6 or continue my 30 day trial, which will end tonight. I'm fully expecting my CS6 software to stop working at midnight tonight. Adobe chat line officials were of no help.

Hi I recently updated my 2023 M2 Macbook Pro with Sonoma, but now my Creative Cloud app won’t open. The window comes up saying ‘Initializing Creative Cloud’, then it says ‘You were signed out of Creative Cloud. Please sign in again to continue using Adobe apps’. When I click Sign In, it just goes back to ‘Initializing Creative Cloud’ and repeats this loop. I’ve tried uninstalling and reinstalling but it made no difference, people say I should uninstall every app before I do this but it seems the only way to do this is through the Creative Cloud app, which won’t open! I also installed Sonoma on my 2021 iMac but did not have this problem with Creative Cloud. Everything worked fine. Any ideas as to how to sort this problem out? Thanks Jack

For a few months now, the Updates for any of the CC desktop apps have been, and are still, VERY slow to download. And then, it will stall out anywhere from ¼ to ½ way through the download.Adobe acknowledges this by having a “pop-up” message at the bottom of the screen stating there is a problem and they are working/trying to resolve the issue.I have cancelled the downloads, restarted the computer and restarted the whole update process but to no avail. I have done this multiple times and what is puzzling, is that after I do all this, I have to re-install the apps, which I was trying to update, and the download process (of installing the apps from scratch) works just fine … and is installed with the latest updates.It’s just the “Updating” process that has a problem.It is not my computer causing this as all my other apps run and update just fine … and it is not my Internet connection which speed tests at around 170Mbps DL / 40Mbps UL.So, Adobe … why is this happening? It is obviously at y

i have a serial number supplied in 2020 to me for my cs5 and I am unable to download as I moved to a new computer as the old computer died.  How do I access?

I need assistance to add this product to my Adobe account

quisiera que me cancelen totalmente para que no me sigan cobrando y me devuelvan el dinero que debitaron hoy

I have a legitimate Acrobat DC perpetual licence. On my new computer I get the message that my serial number is “already in use by the maximum allowed computers.”My previous computers were completely wiped following a security breach, so I cannot access them to deactivate Acrobat.Adobe Support directed me to post here. Could an Adobe employee please clear/reset the old activations so I can activate Acrobat on my new computer?I can provide my serial number privately if required. Thank you.

I purchased Lightroom 4.0 in 2012.  I recently got a new computer and am trying to download version 4 but I'm not seeing that option on Adobe site.  Lightroom 4.0 shows in my account as a product that I own.   Can anyone tell me how to download it?

When I create a new user and a new account in Microsoft Windows, Adobe programs won't launch. I see the startup screen; it freezes for a couple of seconds and then closes. I tried reinstalling the programs, but then they stopped working on the other account as well.

How do contact Adobe by phone?

Hello,I am trying to set up an older studio workflow and need the legacy installer for Adobe Photoshop CS3. Since older download links are no longer available on the main portal, could someone guide me on how to legally access or download the CS3 installer file for my verified account?Thank you.

Hi,The Creative Cloud Desktop give me error 190 and can not update version … for all other product (Photoshop and Lightroom) no problem, only Creative Cloud Desktop can’t be update and after connexion, I receive pop up back to windows with error 190 and resubmit, but same result I have Windows 10 22H2 with all updates, Google Chrome last update all are official version It’s my 1st error with Adobe products. Can I do something (I do a repair option in Program installed but same result) Thanks you for your help PS ; oups I’m not in right section, you can delete this message, I recreate in good one 

I’ve paid for Creative Cloud in advance for a year, checked for updates after a month away from my Mac and everything needs updating, it’s glacially slow, so far 5 hours to update 5 apps, another 8 to go, this is very poor service for the price I’m charged!At this pathetic speed I will have wasted a complete day and evening while Adobe count their cash! I’m on a MacBook Pro M4 pro max - Tahoe 26.4.1 128mb ram 4tb ssd hd, so hardware is not the issue, my internet speed is excellent. The only possibility is that Adobe either haven’t been vigilantly checking their service speed or they are delierately throttling back to 1980 speeds?  Not good value for money!!

Moving MasterCollection CS6 from a laptop that has Windows 11 Home to a laptop that has Windows 11 Pro; CS6 was properly deactivated on the former. Windows 11 Pro does not allow the installation to complete; after a restart, the laptop enters a deadlock repair loop and, as a result, has to be completely reset. Any attempt to reactivate CS6 on the previous laptop running Windows 11 Home using a valid serial number was unsuccessful, as the system claims that the maximum number of computers allowed has already been exceeded. How can I reactivate CS6?

I've designed websites for small businesses for the past 15 years and have used Photoshop to support this work. I originally purchased a Photoshop CS4 Extended license then upgraded to CS5 Photoshop a few years later. I have been using the single Photoshop CS5 license for over 10 years and have installed it on many different PC's and on as many as 3 different PC's at any given time, with never any issues. Up until a month ago, all my PC's have been running Windows 10. So because support for Windows 10 is stopping in a few months I thought it would be best to upgrade to Windows 11, at least on my main business computer that supports my website business. Unfortunately, it turned out that this hardware was incompatible with a Windows 11 upgrade so I decided to purchase a new Windows 11 PC from Dell instead. So during the configuration of this new business PC, I started installing and configuring my applications, including Photoshop CS5. Again, there wasn't any problem with this installati

Photoshop Elements 2020 – activation limit reached – old computers no longer availableI have a legitimate purchased copy of Adobe Photoshop Elements 2020 and have the original 24-digit serial number.The software was previously activated on two computers, but I no longer have access to either of those computers.I am now trying to install Photoshop Elements 2020 on a replacement Windows PC, but I receive the message:"The serial number is already in use by the maximum allowed computers."Is there any way for Adobe to reset or clear the previous activations so that I can continue using my existing legitimate licence?I can provide proof of purchase and the serial number privately if required.I do not want to purchase another licence — I simply need to transfer my existing Photoshop Elements 2020 licence to my replacement computer.

I want to install Encore on my new Windows 11 Pro computer.  I have a CS6 S/N.  I went to the Adobe web site and downloaded the CS6 installer.  I ran it and only picked Encore to install (it installed OK, I used my CS6 S/N).  But, when I start Encore, it wants an S/N (I give it my CS6 S/N and seems OK).  But it wants a second S/N and gives me about eight options of software that have NOTHING to do with Encore.  Please explain.