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J
Jose studios
Participant
August 9, 2024
Answered

Photoshop V 25 wont work on mac Monterey

  • August 9, 2024
  • 3 replies
  • 667 views

Photoshop won't open on my iMac. When I try to open it, it just sits on the opening screen, with the cursor turning into a spinning color wheel. I have uninstalled and reinstalled Photoshop in different ways, and nothing. Everything is up to date. It was working just fine, and then, all of a sudden, nothing. I have restarted the computer and even left it unplugged for 10 minutes, turned it back on, and nothing.  I have work to do.  Adobe please fix this. 

 

This topic has been closed for replies.
Correct answer kglad

use the cc desktop app to uninstall (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html)

 

uninstall all betas

test if problem's resolved

 

if not, uninstall problematic apps, restart your computer and reinstall the problematic apps.

3 replies

B
Community Expert
Ben MCommunity Expert
Community Expert
August 10, 2024

There is a long thread ongoing that you may want to follow about this issue: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-can-t-open-freezes-on-splash-image-uses-all-of-ram-trying-to-open-then-crashes/idi-p/14781463#comments . Removing betas and potentially using the cleaner tool to re-install has been working for some users. 

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 10, 2024

use the cc desktop app to uninstall (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html)

 

uninstall all betas

test if problem's resolved

 

if not, uninstall problematic apps, restart your computer and reinstall the problematic apps.

J
Jose studiosAuthor
Participant
August 10, 2024

hi, unistalling all betas worked for me. Thank you! 

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 10, 2024

@Jose studios 

 

good to hear that!

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 10, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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