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Participant
December 19, 2020
Answered

Photoshop will not start. No error codes, I've wiped everything and started new and still crashes

  • December 19, 2020
  • 2 replies
  • 419 views

Windows 7

I was working in Capture One and went to open some raw files in Photoshop.  Photoshop started to open then warnings about missing DLL files came up.  I shut everything down and tried it directly from the Start menu.  Same issues, DLL files.  I ended up tracking down each DLL file it said was missing (api-ms-win-core... 10 total), placing them into Windows and still loads up initializing screen and then goes to crash report which I've attached.

I ended up deleting everything Adobe, running the Adobe CC cleaner, restarting, completely fresh.  Reinstalled CC, installed Photoshop, same crash screen.

 

I have to think this has to do with the .dll files then, either missing, corrupt, wrong ones or?

 

Please help, I'm very late on a deadline!  thanks.

This topic has been closed for replies.
Correct answer

Hi

The issue is related to ACR version 13.1, see my reply here

https://community.adobe.com/t5/photoshop/can-t-start-photoshop/m-p/11667845?page=1#M493109

2 replies

Correct answer
December 19, 2020

Hi

The issue is related to ACR version 13.1, see my reply here

https://community.adobe.com/t5/photoshop/can-t-start-photoshop/m-p/11667845?page=1#M493109

Participant
December 19, 2020

Thank you so much!  I have a strong, well established win7 system with other custom software and to move to Win10 is something I didn't want to have to do right now, especially in the middle of a deadline.