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Photoshop won't open

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When I press the Photoshop icon, this gets opened and it is stuck on this.

Legend

Michielj43059048, to resolve connection errors, per Michael's suggestion in post #1, please see Resolve connection errors with Adobe Creative Cloud and Creative Suite applications .

Please update this discussion if you have any questions regarding the steps listed in the document.

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Hisako_Weedon3071

Participant

it doesn't start

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gupta shivangi

Legend

Hi @Hisako_Weedon3071,

We appreciate you reaching out. Do you get any error when Adobe Photoshop fails to launch?

I can see that your plan more than 5 years old. Has it ever happened before?

Could you also share your system specifications(OS, RAM, GPU, etc)?

We'll look into the issue.
^Shivangi

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Møvín5C41

Participant

how do solvethis problem

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kglad

Community Expert

that's probably because of poor image quality.

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Avinash_Aggarwal2697

Participant

When I press the Photoshop icon, this gets opened and it is stuck on this

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kglad

Community Expert

@Avinash_Aggarwal2697

copy and paste screenshots into message replies.

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ASAD ASAD

Participant

When I click on the Photoshop icon it hangs and does not respond

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kglad

Community Expert

@ASAD ASAD

using the cc desktop app to uninstall per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html)

uninstall all betas

test if problem's resolved

if not, uninstall problematic apps, restart your computer and reinstall the problematic apps.

test. if the problem's resolved, you can probably reinstall the betas, but waiting a bit would be prudent.

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GrannySue17

Participant

i tried everything. still opens a blank page for photoshop.

Sent with [Proton Mail](https://proton.me/) secure email.

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GrannySue17

Participant

I also get an error message.

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kglad

Community Expert

@GrannySue17

https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

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Ron3800338263og

Participant

Since having my PC and windows reloaded my Photoshop software will not open. It keeps on tellingme to de-activate a similar package from another PC. Can you assit inthis issue?

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kglad

Community Expert

@Ron3800338263og

what version of photoshop? and what exactly (a screenshot would be helpful) is the deactivate message?

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Todd37936356ik39

Participant

When I click on my desktop-loaded Photoshop 2024, the load circle spins for perhaps 10 seconds, and the initial image starts...then it all disappears ad nothing happens. When I look at the details in my Task manager, it shows one or more Photoshop.exe files running! How do I get my PSD to be viewed, so I can actually use it? Something is off....this happened when my subscription re-started early in May. Please, someone help!

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kglad

Community Expert

restart your computer and retry starting ps.

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Todd37936356ik39

Participant

Did it...twice. Cleared cache and cookies and did it again. All nada. I
have just uninstalled PSD and re-installed it am just about to (try to)
open it......worked!!

For now...

THX!

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