Participant

Answered

"please connect to the internet and retry"

Forum|Forum|9 years ago
March 17, 2016
4 replies
24418 views

I have Windows 7. While trying to install Lightroom 6 that I just bought new, it keeps saying "please connect to the internet and retry" (just as it did when I tried to do the trial version) but I am connected. I checked the firewall and it seems to be fine for letting the program through. Clock is set properly. Getting extremely frustrated as I don't have all day to go through pages trying to find answers and to say the least, I am NOT well versed in computer lingo, etc.

This topic has been closed for replies.

Correct answer Bani Verma

Hi Thomasd40544814,

Please refer to this document : Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications

Also try the below steps for help:

1- Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, McAfee site/web adviser, internet security toolbar etc )

2- Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help

3- Disable Firewall of the Internet security program installed on computer.

4- Kindly check if you have any adobe entries in your HOSTS file, if there are any entries in it then that means Adobe is getting blocked on your machine.

Refer to SOLUTION 3 in the following document to check and correct the HOSTS file : Adobe Creative Cloud apps revert to trial mode after CC 2015 update

Let us know if this helps.

S

Stephen27096220ck6p

Known Participant

2016 to 2022.

Win 11 dell xps core 11 laptop.

Tonight the internet connection error, was Norton 360 VPN.

thanks

kglad

Community Expert

@Stephen27096220ck6p

do you have a question?

bassemb80330773

Participant

worked for me

ps: use use also second method of this video https://www.youtube.com/watch?v=nTizVv_H6Kw

S

Surfboy500

Participating Frequently

I was able to solve this problem for Adobe Premier Pro CS6 installation on Win7.

It was caused by Adobe/Microsoft moving early 2021 to a new network protocol TLS 2.1

I wrote it up for forums:

https://community.adobe.com/t5/premiere-pro-discussions/premier-pro-cs6-new-install-with-w7-problem/td-p/12539619

X

xaz85681241

Participant

For those stumbling across (typically me who is inpapable of deactivating a CS6 suite installed on a 2017 Retina iMac), this is TLS 1.2 that surfboy501 meant and not 2.1 (such a thing doesn't even exist yet). Now how to ensure that Adobe deactivation process is properly using TLS 1.2 under MacOS? Hmm, that's the big question.

M

Mahlatse5EAC

Participant

It works. Thank you very much Bani

Bani Verma

Correct answer

Community Manager

Hi Thomasd40544814,

Please refer to this document : Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications

Also try the below steps for help:

1- Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, McAfee site/web adviser, internet security toolbar etc )

2- Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help

3- Disable Firewall of the Internet security program installed on computer.

4- Kindly check if you have any adobe entries in your HOSTS file, if there are any entries in it then that means Adobe is getting blocked on your machine.

Refer to SOLUTION 3 in the following document to check and correct the HOSTS file : Adobe Creative Cloud apps revert to trial mode after CC 2015 update

Let us know if this helps.

T

thomasd40544814Author

Participant

Thanks very much for taking the time to reply to my question. I'm not quite sure how to disable my adaware program but I will try to do the sign up procedure for being disconnected. Thomas

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded