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Premier Pro CS6 new install with W7 problem

New Here ,
Nov 20, 2021 Nov 20, 2021

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Moved my CS6 to a new computer with Win 7 and got the "please connect to the Internet and retry" error message during the validation process. My CS6 had previously already been activated.

After months of trying to resolves with Adobe support I solved the problem.

Microsoft discontinued a network protocol at end of 2020 and moved to TLS 2.1. Adobe followed.

Since Win7 is not supported by MS you need to 1) manually dl a MS update KB3140245 for Win7

2) manually fix registry settings using a "Easy Fix" program from MS to propogate the correct registry subkeys. This program is available in the instructions for the MS update.

Once both of these are completed the Adobe installtion program connects with the Adobe servers and validates the already activated software.

Not a very friendly process but solved my problem to get CS6 installed on a new upgraded computer.

I wish Adobe support had more information linking TLS 2.1 to their validation process for applications that require that step.

I hope that by providing this information I will save others from a tedious process to discover the solution.

 

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