Problem with suspicious email and problem with activating new Creative Cloud code

Forum|Forum|6 days ago
March 29, 2026
4 replies
52 views

Hi, I'm having trouble with my Adobe account. A while ago, I received a suspicious email claiming my computer was using counterfeit software (I've never used counterfeit software). My prepaid Creative Cloud Pro subscription was canceled, and I tried to activate a new code, but I keep getting the error: "This page is temporarily unavailable. Please try again later. An error occurred. If the problem persists, contact customer support to verify the code." Technical support was unable to help.

Nancy OShea

Community Expert

Why do you think your subscription was cancelled?

Log-in below.

https://account.adobe.com/

Click on Support History.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

what do you mean by “you tried to activate a new code? what code?

were you using a code previously?

John T Smith

Community Expert

This is a public forum, not Adobe support... other users can't help
To contact support see the CORRECT ANSWER at this link
https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

M

Manan Joshi

Community Expert

If your subscription was canceled then the email might have been sent from Adobe. Did the customer support confirm it? If yes then what reason did they give you if you were a valid subscriber? I ask this to affirm if the account is banned totally and that is the reason new code is not working.

-Manan

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded