Problem with update to InDesign 18.2.1

Forum|Forum|2 years ago
March 17, 2023
4 replies
2165 views

In the CC app it says "Not compatible" next to the newest version of InDesign. In the pop up window it says I have to update to Windows 10 for it to work, but it is updated (Windows 10.0.19041). Further down it lists some versions of Windows 10 that is not compatible with InDesign 18, but I have none of them.

What could be the problem here?

This topic has been closed for replies.

T

Test Screen Name

Legend

How do you manage to have a version of Windows that is 3 years old. My version updates all the time, and so can't stop it (only delay it). Is your computer set up by your company?

O

Olle24840245pdp8Author

Participant

As far as I understand my version of Windows 10 is compatible with InDesign. Only a few Windows 10 versions are not compatible, and my isn't one of them.

Yes, my computer is setup by my employer and Windows update routine is very delayed.

BobLevine

Community Expert

No, it is NOT. You have 2004 and that is clearly not included in supported Windows 10 versions. The earliest supported version is 20H2. Your IT people need to update that machine. It's three years behind and at this point probably has more than its share of security holes in it.

kglad

Community Expert

you don't have an updated win 10 version and the win 10 version you do have fails to meet the latest id specs, https://helpx.adobe.com/indesign/system-requirements.html

M

Manan Joshi

Community Expert

Moved this to a better suited Download & Install forum for better help if needed.

-Manan

BobLevine

Community Expert

You need to update Windows. Pretty simple to do from Windows Update.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded