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A
atempaj
Known Participant
August 29, 2018
Answered

Re: Adobe Premiere CC & Adobe Encore July 2018

  • August 29, 2018
  • 1 reply
  • 851 views

I'm having the same issue as Nigel, this isn't working. I've cleared all CC files, uninstalled CC, I'm still getting prompted by the "Can't open in Serialized Mode..."

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Locking this discussion to reduce additional confusion.  Atempaj, please see my response at Encore CS6 cannot run in non-royalty serialized mode... .

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 29, 2018

Branching to a new discussion.

Atempaj, it does not appear you have a current Creative Cloud membership.  If you previously purchased a Creative Suite 6 bundle that includes Encore then you can download the installation files at Download Adobe Creative Suite 6 applications .  For information on how to locate your registered Adobe software titles see Find your serial number .

Please update this public forum discussion if you have any additional questions.

A
atempajAuthor
Known Participant
August 29, 2018

I do have a CC membership. Not sure where you're getting that.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 29, 2018

Jeff A Wright​ checked the account of your forum id and saw no subscription.  if you're using a different id for your subscription, he wouldn't be able to determine that and would need that subscription id to check your account.

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