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A
agnieszkas21311639
Participant
March 19, 2025
Question

Re: Creative Cloud Installation

  • March 19, 2025
  • 4 replies
  • 208 views

Hello, I have the problem with installing the Adobe apps on my external hard drive on Mac. I have created the folder in a connected hard drive, but I get the error message back: UNABLE TO INSTAL AT THIS LOCATION.

What is a difference between a root and folder? I don't know what I am doing wrong. How to create it? Thank you,

 

    4 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 20, 2025

    Please ensure that your device exceeds the min-requirements to use Creative Cloud products.

    • Windows 11 (64-bit) versions 24H2, 23H2, Windows 10 versions 22H2, 21H2;
    • MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

    - https://helpx.adobe.com/creative-cloud/system-requirements.html

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 20, 2025

    Adobe Creative Cloud apps are not designed to be installed directly on external drives, and attempting to do so can cause problems with performance and compatibility.

    https://community.adobe.com/t5/download-install-discussions/i-really-want-to-install-creative-cloud-on-an-external-drive-with-all-the-apps-cce-plan/td-p/14983146

     

    Nancy O'Shea— Product User & Community Expert
    E
    ExUSA
    Legend
    March 19, 2025

    You may not be able to use an external hard drive which is Windows-formatted. Why not just install in the Applications folder on your internal drive? That's where software is supposed to go.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 19, 2025

    the root would be something like trying to install on E: whereas a folder on E would be E:\Adobe

      A
      agnieszkas21311639Author
      Participant
      March 19, 2025

      Thank you, sorry for keep asking, how can I create a folder on E which will not be a root? And how to choose that folder for installing an Adobe apps without a message: UNABLE TO INSTAL AT THIS LOCATION.

       

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 19, 2025

      in your file browser, right click on your external drive > click create  directory or folder > assign a web-safe name.

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