Re: Message d'erreur 12013 : que faire ?

Hi @Gilles33213946xklx ,

We're sorry for the trouble. Could you try the troubleshooting steps listed here? https://community.adobe.com/t5/download-install-discussions/unable-to-reach-adobe-servers-while-installing-or-updating-adobe-apps/td-p/14667078

Let us know if it helps.

Regards,

Shivangi

Did you know that as part of your subscription, you already have access to Adobe Express? Adobe Express, lets you design  images, videos, social content, and PDFs. Learn more- https://helpx.adobe.com/express/using/express-overview.html?sdid=GHMVY8YH&mv=display&mv2=display

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.