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eye4_detail
Participating Frequently
July 7, 2015
Question

Re: Reinstalling Creative Suite 6 after hard drive crash

  • July 7, 2015
  • 3 replies
  • 938 views

Hi Rajshree,

i wish to reinstall my design standard package on my laptop. my hard drive was corrupted and i cannot access it to deactivate installation on the old hard drive. i have another copy installed on my windows tablet but need it on my workstation. i have all information as proof of my purchase, it was a disk installation and wish for the key to be reset so i re activate it on both machines.  really need the assistance, i have been waiting on customer care chat for approximately 24 hrs now. any help would be greatly appreciated.

thanks,

Randi

    This topic has been closed for replies.

    3 replies

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    eye4_detailAuthor
    Participating Frequently
    July 16, 2015

    ok, my bad. thanks, also should uninstall and reinstall using the cd?

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    July 16, 2015

    Yes Randi. When reinstalling from the CD/DVD you will be given the option to input the same serial number.  If it continues to fail there may be a corrupted licensing file which our support team can assist with the removal of.

    E
    eye4_detailAuthor
    Participating Frequently
    July 19, 2015

    hello Jeff A Wright‌, i tried to reinstall using the dis installation and i am still getting the same error, the serial number is recognized as invalid.

    M
    masud talibov
    Participant
    July 7, 2015

    2015-07-07 16:24 GMT+03:00 eye4_detail <forums_noreply@adobe.com>:

    Re: Reinstalling Creative Suite 6 after hard drive crash

    created by eye4_detail <https://forums.adobe.com/people/eye4_detail> in *Downloading,

    Installing, Setting Up* - View the full discussion

    <https://forums.adobe.com/message/7727486#7727486>

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    July 7, 2015

    Branching to a separate discussion.

    Randi this is a public forum.  If you are facing difficulty activating your software please contact our support team directly at Contact Customer Care.  For additional information regarding the activation process please see Activate and deactivate Adobe products.

    E
    eye4_detailAuthor
    Participating Frequently
    July 7, 2015

    Jeff A Wright‌ im sorry but i really need help. i have spent all night with customer service and everything they said to do did not fix my problem (deleting host fie and replacing with empty host file etc.). i sent images of my receipt and other forms of proof of purchase and im getting no assistance

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    July 7, 2015

    Randi do you have a case number from your interaction with our support team that I can reference?

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