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patrickw49728650
Participant
December 30, 2019
Answered

Reasonable solution for those who bought CS3 for $2000 plus and can no longer use it - Re-activation

  • December 30, 2019
  • 4 replies
  • 660 views

I'M WRITING FOR MYSELF AND OTHERS THAT MAY BE IN MY SHOES:

 

I would like to know what can Adobe do for those of us who spent $2,000 + (small fortune for some; like myself) on CS3 and expected to be able to keep using it; even without update support.  I have to re-install due to older machines no longer working.

 

Why can't we still be able to use it?  It's not fair to us; especially for those who invested so much money to acquire it.  There should be an option for us to continue using it - without having to upgrade and pay a monthly or yearly subscription.

 

We are loyal customers.  Please don't shut us out like this.  This should be an option.  Does Adobe care?

This topic has been closed for replies.
Correct answer John T Smith

>may be able to get it by contacting support

 

CS3 is completely dead and gone

 

The Adobe employee who advises volunteer helpers (I am one) said this on 12-18-19
"Adobe employees will no longer be engaging with Creative Suite customers to provide support via chat, phone, or social media"

4 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 31, 2019

>advised to do after speaking with somone at Adobe

 

Adobe is a very large company and, unfortunately, new policy information does not instantly reach all employees

 

CS3 is completely dead, and nobody can help

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 31, 2019

    Stop spamming the forums with the same post over and over again.  It won't change a thing.

     

    You got to use CS3 for 12+ years.  And as long as you never need to re-install CS3, you could potentially keep using it for another 12 years. But don't upgrade your computer or OS again because re-installing is no longer an option. 

     

    Nancy O'Shea— Product User & Community Expert
    P
    patrickw49728650Author
    Participant
    December 31, 2019

    With all due respect (Nancy_OShea, Adobe Community Professional, 6m ago), I only did what I was advised to do after speaking with somone at Adobe. You don't have to be so abrupt.  You need to treat people with a little more respect.  I'm not a dog.

     

    Thank you.

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 31, 2019

    I'm sorry you're at the end of the road with CS3.  Adobe customer care cannot help you. This user-to-user forum cannot help you.  There is nothing more to say. 

     

    Goodbye & good luck!

    Nancy O'Shea— Product User & Community Expert
    assause
    Community Expert
    assauseCommunity Expert
    Community Expert
    December 30, 2019

    The uncertified version of CS3 has been available since 2017, but seems to have been discontinued this month.
    Certainly, if you want to keep your old PC, you need an uncertified version, but it's also true that there was a two year grace period.
    You may be able to get it by contacting support, but no one can tell.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    December 30, 2019

    >may be able to get it by contacting support

     

    CS3 is completely dead and gone

     

    The Adobe employee who advises volunteer helpers (I am one) said this on 12-18-19
    "Adobe employees will no longer be engaging with Creative Suite customers to provide support via chat, phone, or social media"

      A
      Anonymous
      December 30, 2019

      Moving to the Get Started forum from Community Help

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