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Participating Frequently
March 18, 2022
Answered

REDEEM PAGE BROKEN FOR DAYS

  • March 18, 2022
  • 3 replies
  • 395 views

The redeem page has not worked for at least two days. "https://redeem.licenses.adobe.com/getserial"

No matter what I do the page is stuck on a loading screen. (some small squares rotating)

Have tried on 3 different browsers.

Have tried different computers.

Adobe had no problem taking my money. I have no software to show for it. When will this be fixed?

Don't tell me to check the status page because they all show green when clearly they are not.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Wais, sorry for the inconvenience.  Please see https://community.adobe.com/t5/download-install-discussions/redeem-page-not-showing/td-p/12819762 where this topic has already been discussed.

3 replies

Participating Frequently
March 18, 2022

The redeem page has not worked for at least two days. "https://redeem.licenses.adobe.com/getserial"

No matter what I do the page is stuck on a loading screen. (some small squares rotating)

Have tried on 3 different browsers.

Have tried different computers.

Adobe had no problem taking my money. I have no software to show for it. When will this be fixed?

Don't tell me to check the status page because they all show green when clearly they are not.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
March 18, 2022

Wais, sorry for the inconvenience.  Please see https://community.adobe.com/t5/download-install-discussions/redeem-page-not-showing/td-p/12819762 where this topic has already been discussed.

Participating Frequently
March 18, 2022

https://redeem.licenses.adobe.com/getserial

 

PLEASE FIX IT, IT JUST SPINS. I HAVE TRIED DIFFERENT BROWSERS AND COMPUTERS.