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bootsrfun
Participant
December 27, 2012
Answered

Renew Subscription Error Creative Cloud

  • December 27, 2012
  • 25 replies
  • 25577 views

I keep getting the "Renew Your Subscription" page when starting any of my adobe products.  I updated my billing information and when I click "Try Again,"  I'm told my subscription is now active.  I tried waiting the 15 minutes, rebooted my computer.  This is seriously impacting my day.  Does anyone know how to fix this?

Waited on hold for over 20 minutes.  No Answer.

Chat function on the site is not working. 

Please help!

    This topic has been closed for replies.
    Correct answer Chad Baker

    Please refer to the following document:

    http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

    25 replies

    Show previous replies
    F
    FreePrometheus
    Participant
    November 15, 2015

    Has anyone had this issue resolved?  The chat Support service is a complete waste of time, as the staff members clearly do NOT read past case notes, and are determined to repeat "cookie-cutter" troubleshooting steps that I have already gone through a dozen times with other staff members. 

    A
    alperd78239848
    Participant
    November 7, 2015

    İ Cant sing in Premiere?

    supportblackhole
    supportblackhole
    Participating Frequently
    October 19, 2015

    Same issue. I will have to call won't I?

    This is bullshit. Please someone release a software suite...

    E
    eview95960176
    Participating Frequently
    August 31, 2015

    I had to wait a few days to renew my subscription and I am having the same problem and no idea why. I haven't been able to fix and will need to contact live support in the morning

    ccielto
    ccielto
    Participant
    August 5, 2015

    Why is the Creative Cloud getting so disgusting???? Adobe I am aware this problem has been happening since last year and you have not released a proper fix for it... I do not want to sit on the phone for 1/2 hour to try to talk to some tech support that will try to fix my problem in days... we don't have days when we are working for Client, Adobe... we want this issue fixed NOW... NOW... Adobe... NOW... stop making excuses!!!!!

      F
      FreePrometheus
      Participant
      November 15, 2015

      Have you had any luck here? 

      E
      eview95960176
      Participating Frequently
      April 6, 2016

      support finally fixed this issue but now I am having a separete problem that I don't know how to fix.  freezing up for no apparent reason and now I can't get premiere to start at all. sigh...

      D
      DESIGNonly1
      Participant
      May 27, 2015

      I am having this issue now, and can not working on anything!!

      No matter what Adobe Apps that I try to open, this pop up window just pop up.

      I called the Adobe Support, they told me that need 2 days to resolve this issue...

      It's just so frustrating, when you need to work something urgent but the software just not working for you.

      S
      sidthapa
      Participant
      March 14, 2015

      ...

      I have the same issue, was using Adobe Pre Pro CC subscription which got cancelled a few days ago - effectively rendering all the projects useless as I tried to open the projectsfor  a day now unsuccessfully, now getting the freadful error "The project contained a sequence which could not be opened..." I have now renewed the subscription again today. Sitting on more than 100 projects that need changing with client. I dont know what will happne to all the projects. WIll I be able to open them once subscritption renews and Premiere opens again.

      Really frustrated. Been trying to get past the Renew Your Subscription window despite making the payment. Help!

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      May 29, 2015

      Umesh Tthapa,

      ActionCamStudio
      ActionCamStudio
      Inspiring
      October 30, 2014

      Hello,from this morning i have this loop on my machine. One day is gone, the deadline is tomorrow morning, none reply and i'm here waiting at 23.40 AM in Italy a reply from Adobe.

      Really a nice way to work with CC.

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      October 30, 2014

      Hi ActionCamStudio,

      It looks your payment is going through today, once it clears you should be up and running again. Sorry for any inconvenience.

      Regards

      Rajshree

      ActionCamStudio
      ActionCamStudio
      Inspiring
      October 31, 2014

      Thank you so much Rajshree.I hope that tomorrow i'll have my account validated or i'll loose one client...and money obviously. What i don't understand is why

      none have replied to my threads exept Beverley Grey, and why the 30 days grace period doesn't work anymore. I think that there is another problem here.

      Sometimes my payment goes wrong, but i have the 30 day period, so no issues. The real problem is to remain an entire day unproductive,without any help from Adobe and incapable to do anything. This is terrible normally, but is painful if you are on a deadline. I'm only one person, but tomorrow i've to go to my client and probably, if the issue is not resolved, i've to look into his eyes and i have to say "Sorry...but Adobe softwares have stopped to work yesterday and i've been not able to do your changes in time". This is a problem that never will happen in a subscription program, it means that Adobe's client doesn't mean nothing. Sorry for the bad english and for my vent, but today i've loose two years of my life. Conference call with client, with my associate, and a lot of shouting.If the issue will be resolved tomorrow morning, i've to work like a mad to end the work. My suggestion is to rethink completely on how this CC works. I've read too many threads with people affected by this issue. And 1 or 3 or 10 or 100 or 200 people doesn't means nothing. This problem may be restricted to someone, but it will never happen.

      Thank you again for your effort,

      Roberto

      S
      samus_ftw
      Participant
      August 10, 2014

      Adobe seriously needs to step it up. I got out of the Creative Cloud because it's too expensive as a college student(was under the promotion of $19.99/month).

      And now I bought the CS6 Master Collection because I don't want to deal with that but end up getting this error. I used to admire you Adobe, not anymore.

        Omid Pakbin
        Omid Pakbin
        Known Participant
        July 9, 2014

        Holly shit Creative Cloud sucks. Haven't had a single month passing without an issue.

        I'm getting the same "Renew your subscription" error. Been onhold on the phoneline for almost 30 mins. And the chat-support is a joke too.

          J
          jbjacobs
          Participating Frequently
          July 10, 2014

          Ok, my issue has been resolved.

          The fix = being on phone support, then they will push the issue to a further tech group. Once that happens it will be fixed after about a week.

          But I got an email from Adobe support this morning and my issue is fixed. This solve required nothing on my part in the end, something they had to do on their side of things (not sure what).

          Anyway try giving support a call about this issue. Glad to have my applications back.

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