Renew Subscription Error Creative Cloud

Forum|Forum|13 years ago
December 27, 2012
25 replies
25577 views

I keep getting the "Renew Your Subscription" page when starting any of my adobe products. I updated my billing information and when I click "Try Again," I'm told my subscription is now active. I tried waiting the 15 minutes, rebooted my computer. This is seriously impacting my day. Does anyone know how to fix this?

Waited on hold for over 20 minutes. No Answer.

Chat function on the site is not working.

Please help!

This topic has been closed for replies.

Correct answer Chad Baker

Please refer to the following document:

http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

Show previous replies

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Comhlamh

Participant

Exact same thing happening here, whole morning wasted. WTF?

Chad BakerCorrect answer

Adobe Employee

Please refer to the following document:

http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

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BADRAT

Participant

no, this is no use. ive deleted the apps, used your cleaner app, reinstalled.. and am still having this subscription issue. a colleauge of mine is also experiencing this and have gone through the same procedure with no results. this is becoming a waste of company time

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angrygary

Participant

this is rediculous, I have already spent a day to fix this stupid issue even I've changed the payment method. Obviously it is not a single issue but many ppl facing this disaster. I need to hand in the design to my client today, but because of Adobe I can't finish my job and going to lose the client. How come Adobe dare to promote the cloud products which destroying ppl business.

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BADRAT

Participant

i had also been plagued by this aweful creative cloud subscription issue. in desperation i signed out of the creative cloud menubar item (settings/preferences/account/signout). i then relaunched the app i needed, it asked me to sign in through the pesky subscription popup, i then WORKED! seems like a good temporary fix until adobe solves this..

good luck!

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SamuelWilliams

Participant

If you just renewed your credit card information and the change isn't taking effect click the 'License This Software' button then sign out and sign back in with the same account. This should update the payment information and launch your application.