Single App has not change to All Apps plan

Question

Hi, i have very recently purchased the All Apps Plan, it has automatically changed my Photography Plan to this but has not changed my single app After effects to the plan.

Any help pretty please i dont wanna pay more than i should be and dont wanna have to pay the cancellation fee bc ya know.......no

Thankyou.

thatsmauri · Answer

Hi tv.berry,

you may want to cancel your newly-bought 'All Apps' plan (if you bought it in the last 14 days, you'll receive a full refund) and upgrade your existing 'Single App' plan to an 'All Apps' plan, if doable:

https://helpx.adobe.com/manage-account/using/change-plan.html

Also, please note that this is mainly a public user-to-user forum. We are not really able to help you directly with any billing, account or subscription issues. You will need to contact Adobe Customer Care for assistance:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side to initiate a Chat.

/!\ CAUTION /!\
Be careful of other users fraudulently posing as Adobe Staff! You can recognize official Staff members via the badge next to their avatar image and the 'Adobe Staff' title - example. The only legit way to receive help with e.g. payment issues is via Customer Care - located here.

Best Regards,
Maurice

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