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Participating Frequently
May 4, 2017
Question

Subscription cost increasing AGAIN

  • May 4, 2017
  • 17 replies
  • 24696 views

this may seem petty to some, but to me it's upsetting. I've always enjoyed using adobe products for 10+ years and was rapt when they began the subscription service. It meant that their products were now streamlined and affordable.

Now though, they've increased their subscription price twice in as many years I doubt I am going to be able to continue with it. I have periods where I work and periods where I don't, and to keep having to deal with the increase in prices when what made it all so attractive in the first place was the competitive monthly cost is making it more difficult to justify.

This is a shame, it's upset me. I really don't know if I can afford $73 per month, it stings when I think i started off paying much less than that.

This topic has been closed for replies.

17 replies

Participant
April 24, 2018

US user here, who just experience an unexpected, unannounced 59.2% increase to her subscription without any notice or explanation on March 16, 2018. I called Adobe when I noticed the difference a moment ago and expect a call back in the next hour and a half. Perhaps, others were just as surprised as myself.

I think I'll dig up my Adobe Creative Suite 5 disk and end my subscription, I get ticked when they update and rearrange my useful tools with each update anyway. I may revert to the dark ages but if I continue with my subscription who knows what the cost will end up increasing to. I weighed the cost of the subscription with the cost of the actual suite and decided to subscribe as it would make sense, since I was upgrading my creative suite every few years to stay relevant but the subscription doesn't make sense to me any more. I can't see any earth shattering developments coming soon, as there hasn't been many in the 6-7 years I've had a subscription. Sad day!

Also, I'm pretty sure it's illegal to debit someone's account more than the agreed upon membership price. Especially when it's an increase of more than 50% without notification, explanation or a cancellation offer. It even says so in their terms on their site yet, I wasn't notified. Nor, does it seem like any of you were. Come on Adobe, most of us are creatives and you know we don't get paid much in this profession. Maybe large corporations can easily afford it but students, freelancers and many others can't afford the ever increasing, now ridiculously priced subscription.

From Legal subscription terms | Adobe

Month-to-month, direct debit

Service begins as soon as your order is processed. Your subscription will continue without renewal notice until you cancel. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month’s billing period. Because there’s no annual contract, your monthly rate is subject to change, but you will be notified of any change in your monthly rate with the option to cancel in accordance with these terms. Cancellations can be made any time by visiting your Manage Account* page or by contacting Customer Support in your region.

ProDesignTools
Community Expert
Community Expert
April 24, 2018

Hi Jenn,

Could you please share more details about the notice you received?

Like what type of plan exactly, when it renews, what the quoted price before and after? That would really help.

Guessing that you may be a student, and that your education status hasn't yet been revalidated for the new term... If so, then the rate would switch to full price. This, of course, is fixable.

But be assured that if your rate went up 59%, then there is either a good explanation or an error. Your callback with Adobe should help sort this out.

Participant
March 14, 2018

I have really only needed 4 Adobe products over the past years: Photoshop, Illustrator, Fireworks, and Dreamweaver. When Adobe switched to their subscription model they increased my annual cost by about 350%, taking away any control I had over my software expenses.

I switched to to Affinity Photo, Affinity Designer, and Sketch and home and have been quite happy with them. However, at work I have to use Adobe CC, especially Dreamweaver which I use primarily for its website file management capabilities. In return for increasingly higher annual software costs, I now have to work with "hostageware" (pay up or lose access to it), received little of use to me in new and improved software capabilities, and increased flakiness in Dreamweaver to the point that I've reverted to Dreamweaver CS 5.5  which was fortunately left on my computer.

I'm now in the process of trying to get the Affinity applications approved for work and looking at Visual Studio as a Dreamweaver replacement. Outside of still needing Acrobat Pro, I hope to be Adobe-free by this summer.

johnm84194821
Participant
March 13, 2018

It's complete BS. Here are the stats I have been sharing with the managers at my organization. This is Martin Shrekli like behavior.

Our Adobe costs from 2008 to 2016 were under $4,000 for four users

Our forced subscription cost is now just around 4k annually (not including a three user license expansion)

Add 15% and our projected costs for the next eight years is  $36,800

DL23KMT
Participating Frequently
January 25, 2018

I just canceled my Subscription because it's too expensive. After the conversion and tax for annual it will cost me $834.34 CDN.

It's time to lean Affinity Photo and designer.

LaOjaSAS
Participant
December 30, 2017

And today (30/12/2017) we have received an email giving the new year's price for Adobe Creative Cloud, it is almost 40% more of last year's price. What is this Adobe? Is this the way to treat your customers? It feels more like a punishment for having Creative Cloud... very discouraging.

Has any one received the same information recently?

Nancy OShea
Community Expert
Community Expert
December 30, 2017

Did you join CC at the half-off introductory rate? 

Or maybe the VAT taxes in your region went up significantly since last year?

Nancy O'Shea— Product User & Community Expert
LaOjaSAS
Participant
December 30, 2017

I have the CC since 2 years ago. And I don't think Colombian VAT applies to the payment...

Participant
December 30, 2017

Just been hit by a 61.13% increase for my child's subscription.   Not happy.   Time for massive social media to add to UK press previous campaigns I've just read

KingMob93
Participating Frequently
December 21, 2017

I am in my final year of school.
My plan started at $19.99.
Then next year....$31.04...
I'm in my final semester of school and just get an email that it's time for my annual year long renewal...

It went up to FIFTY bucks. For a student license...
It is literally now the exact same price as the standard sub.

This is absolutely ridiculous.

ProDesignTools
Community Expert
Community Expert
December 21, 2017

Hi Richard,

Adobe's student licenses are definitely not the same price as the standard subscription.

If you're still in school, then you should just be able to re-confirm your eligibility to retain the educational discount.

Generally, academic customers need to do this every year at renewal to continue to receive the lower pricing.

KingMob93
Participating Frequently
December 21, 2017

I may have replied to you on a different thread, but apparently it's being moderated, so who knows if the post will show up. But I am clearly getting a price hike, it even acknowledges it as the student plan.

Known Participant
May 20, 2017

Sorry to hear this, but you should have known better. Welcome to the world of renting SW. Now they have you hooked because you can't open any of your CC projects in earlier versions like CS6, even if you own it. You will have to continue paying forever if you ever want to use those project resources again. Even if you cancel, you'll still have to buy a whole year subscription (even if you pay monthly) just to use it to open one project for one hour. I am still using GoLive CS2 on Windows 10 to manage a corporate web site, and it costs me nothing. Adobe can force you to upgrade your SW, even your HW, or leave you obsolete in the next release if they wanted to, forcing you to continue paying.

I was warning people about this move by Adobe before it even became permanent, but everybody was like "This is cool! It's cheap, I get everything, and I can cancel any time, and I get all these new bells and whistles immediately, and people telling me if you don't like it, then don't buy it!". This move was made by Adobe management to appease shareholders who wanted to see a better stream of steady income instead of the flagging upgrade record Adobe was seeing due to loss of innovation and buggy software. I know, I was an ADBE shareholder once, and followed it closely.

Subscription SW is BAD for the consumer, period. I only hope Adobe will change its policy and start offering at least the option of perpetual licenses once again, like other companies who offer subscriptions do. Otherwise, I see others coming to the same realization as you, but after it is too late. One option is to purchase CS6 Master Collection, if you still can. It has significant capabilities. I've just completed an entire film production using Pr, Au, Sg, Ae, Ps, and AME. Good luck.

ProDesignTools
Community Expert
Community Expert
May 20, 2017

GrizzlyAK  wrote

You will have to continue paying forever if you ever want to use those project resources again. Even if you cancel, you'll still have to buy a whole year subscription (even if you pay monthly) just to use it to open one project for one hour.

That is not true. You can get a month-to-month subscription plan for any CC tool, and pay for only a single month if you want – and you can cancel at any time without penalty. Adobe also offers a 14-day refund policy.

You can also open your files/projects with a free trial version for a future CC release.

You can also open files like .PSD, .AI, .PDF and .INDD with third-party tools, some of them either free or inexpensive.

You can also, in some cases, open CC files & projects in CS6.

Can You Open/Use/Export/Save Adobe CC Files on CS6 – and Vice Versa?

Known Participant
May 20, 2017

ProDesignTools  wrote

That is not true. You can get a month-to-month subscription plan for any CC tool, and pay for only a single month if you want – and you can cancel at any time without penalty. Adobe also offers a 14-day refund policy.

Wrong: (from Adobe CC subscription Business Page)

>>>>>>>

Subscription and cancellation terms

Once your order is processed, service begins immediately and you (or the acting Admin) can invite team members and delegate access. You'll be charged the sum stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn't include VAT), every month for the duration of your annual contract. This sum is based on your initial mix of products and licenses, priced at the rates stated at the time of purchase. If the applicable VAT rate (or other included tax or duty) changes during your one-year term, the tax-inclusive price will adjust accordingly.

Team Admins can purchase additional licenses at any time. Added licenses are priced at the rates available at the time of purchase. All team licenses will co-terminate and renew automatically, on your annual contract renewal date, until you cancel. Licenses that were purchased as part of a special offer will renew at their contracted price, in accordance with the offer's terms. Licenses that weren't purchased as part of a special offer will renew at their regular market rates. We'll always notify you prior to billing. If you cancel within 14 days of your order, you'll be fully refunded. Should you cancel after 14 days, you'll be charged 50% of your remaining contract obligation and your service will continue until the end of that month's billing period. Cancellations can be made any time by contacting Customer Support.

>>>>>>>

Of course you CAN do the Monthly plan as an individual, but then you'll pay $25 more per month, so after a few months, there's you penalty (compared to the annual plan paid monthly)

Also, one only needs to search this forum to see how successful (or rather, problematic) opening current projects in previous versions is. Not sure where you're getting your info.

rayek.elfin
Legend
May 17, 2017

It's simple: if you do not like the CC rent hike, stop paying the rent, and switch to alternatives for your work. As long as the majority keeps using Adobe, nothing will change. If half of the Adobe CC users decide to stop their CC rents, this will motivate change at Adobe. 

Vote with your wallet, right? It really is up to YOU. When you rent, you give power away - it's always been that way.

People here act as if they do not have a choice - well, you do. So many great inexpensive and/or free software alternatives out there now.

Participating Frequently
May 17, 2017

This is the only reason for the price changes, provided by Adobe itself, all other reasons are speculation.

As part of doing business globally, Adobe monitors currency exchange rates in order to make adjustments to our pricing up or down as needed. You may be aware that currency exchange rates have fluctuated significantly over the last few years. As a result of recent changes in exchange rates in your region, the price of Adobe products and services is increasing starting on 5 June 2017<x-apple-data-detectors://1>

ProDesignTools
Community Expert
Community Expert
May 5, 2017

Formerly, Adobe did not collect GST for subscription purchases in Australia and New Zealand. However, starting last fall, the company was required to start collecting GST for online purchases, on behalf of the Australian and NZ governments. For more details, see:

Here’s Why Some Creative Cloud Subscription Prices Are Changing

Note that all annual subscriptions renewing in Oz/NZ throughout 2017 will see this tax begin to be collected, and this starts at the time of your membership renewal... So, for example, if your CC subscription renews every May, then you would begin to pay the GST starting in May 2017.

Nancy OShea
Community Expert
Community Expert
May 5, 2017

Ah, the taxman cometh.  

That explains a lot.

Nancy O'Shea— Product User & Community Expert
Participating Frequently
May 5, 2017

I need more explanation from Adobe. My subscription in 2016 was $49.99 - adding Australian GST would take it to $55. My 2017 renewal notice says $72.59 - I'm not sure where that additional $17 is coming from. Time to reinstall my Creative Suite software.