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Participating Frequently
May 4, 2017
Question

Subscription cost increasing AGAIN

  • May 4, 2017
  • 17 replies
  • 24696 views

this may seem petty to some, but to me it's upsetting. I've always enjoyed using adobe products for 10+ years and was rapt when they began the subscription service. It meant that their products were now streamlined and affordable.

Now though, they've increased their subscription price twice in as many years I doubt I am going to be able to continue with it. I have periods where I work and periods where I don't, and to keep having to deal with the increase in prices when what made it all so attractive in the first place was the competitive monthly cost is making it more difficult to justify.

This is a shame, it's upset me. I really don't know if I can afford $73 per month, it stings when I think i started off paying much less than that.

This topic has been closed for replies.

17 replies

Participating Frequently
May 5, 2017
wozowski
Participating Frequently
May 5, 2017

Try Affinity Photo - Professional image editing software if you are looking for an cheaper alternative.

I can't actually swap my workflow over as I require the entire CC suite to do what I do professionally, but if you just need to tweak photos I've heard Afinity is as close as you'll come to a PS replacement.

Participating Frequently
May 5, 2017

I use the entire suite as well, which is another reason why I'm incredibly irritated by this poor decision of theirs!

Known Participant
May 5, 2017

This from Adobe chat support when I asked about going from A$14 to A$33 in December then now talking about upping it to A$45 in June...

------transcript -----

  Nchumbemo: I have checked your account and see that you are paying standard amount for 4 month and 20 days instead of promo discounted rate because we revise the amount after every 1 year term contract to standard price.

  Nchumbemo: Regarding the email I would like to inform you that due to increase in Foreign Exchange the price of Adobe plan and subscription have revise.

  Andy Galaxy: 300% increase though?

  Nchumbemo: I completely agree with you. however the decision is taken by the higher authority so we will have no idea at all.

  Andy Galaxy: Back to your "promo discounted rate" ... was this a one off thing?

  Nchumbemo: I see that lots of member are reaching us with this questions so probably our higher authority will work on this issue soon.

  Nchumbemo: I understand your concern.

  Nchumbemo: I am so sorry I am helpless.

  Andy Galaxy: So there's essentially no Education discount any more?

  Nchumbemo: I see that we will soon fix the price changes and working on it for the betterment of our member.

  Nchumbemo: However, I can't assure you when.

  Nchumbemo: Are we connected?

  Andy Galaxy: Yep.Thanks

Participating Frequently
May 5, 2017

I got a similar reply 18 months ago. Adobe are misleading their customers by not adjusting prices downwards when the currency improves.

What is also deceptive, is the lack of an email address to Adobe, I shouldn't have to go through hoops to contact them.

Luckily I have standalone versions of Lightroom and Photoshop, which I may reboot and cancel my subscription.

The more users complain, the more they will be forced to listen.

Participating Frequently
May 5, 2017

Do they sell the stand alone suites anymore or is it all on sub?

kenl62963156
Participant
May 5, 2017

My fees increased 20% in 2016 and the latest price hike will be 22%.....I have just cancelled my account

Participating Frequently
May 5, 2017

That's disgusting! I think will have to do the same unfortunately! Not that adobe will care too much, customer service isn't their forte, obviously.

Participating Frequently
May 5, 2017

Got this from Adobe Chat Live this evening:

Darren, as of now; we don't have an information regarding to lower the prices.

Participating Frequently
May 5, 2017

Totally agree. My subscription has gone from $49AUD to $75.89 AUD since it started. There justification is a bunch of rubbish, exchange rates haven't moved anywhere near what they are saying, and as mentioned above it goes both ways! Completely unfair and unethical IMO. If only you could still by outright...

Participant
May 5, 2017

Yep. This is an unreasonable increase in price. They need to provide some actual justification for this.

I remember people warning a few years ago when they introduced subscriptions that there would be big price hikes in future and here they are ....

Participating Frequently
May 4, 2017

Wow, Adobe really knows how to treat their subscription customers outside of the US with contempt, and have discovered a nice way of
price gouging.

How do I know I am right?

Answer me this Adobe: When the exchange rate improves in Australia’s (and other countries' favour, will Adobe lower the subscription price to match, in line with the policy Abobe has just emailed out?

Anyone else recommend photo-editing software that doesn't price gouge their customers?

Participating Frequently
May 4, 2017

Oh, and I will be starting my FB campaign today!