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L
LBratt Designs
Participant
December 31, 2019
Question

Supposedly free Creative Cloud with 300 approved images on Stock

  • December 31, 2019
  • 1 reply
  • 854 views

There was a banner on my stock dashboard a few weeks ago that if I had 300 images approved I would get a free year of Creative Cloud. I spent a whole lot of time these past few weeks taking pictures and uploading them to get to 300. Now that I'm there, the banner is gone and the support at Adobe can't seem to figure out what I'm talking about. I'm pretty frustrated.  The support guy sent me here which seems like a complete waste of my time.

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1 reply

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
December 31, 2019

The support guy didn't know what he was talking about. This is a user-to-user forum. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

 

I am also moving this to the Get Started forum, which is a more appropriate place. The Community Help forum is intended to help people with information on how to use the forums.

L
LBratt DesignsAuthor
Participant
December 31, 2019

Unfortunately I was talking to an actual agent who sent me here after a ten minute chat where he obviously had no answers for me.  So frustrating. 😕😕

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
December 31, 2019

As I said, ask to speak with a supervisor, and keep moving up the chain until you find someone with a clue. What you need can only be done by an Adobe employee; we don't have access to their internal systems and many of us probably did not see the banner you did. I didn't, for example, but that's because I don't use Adobe stock.

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