Participant

Answered

Unable to change install location to external hard drive

Forum|Forum|1 year ago
June 7, 2024
4 replies
2152 views

I am new to Adobe CC suite. As soon as I started to use, I figured I wont be able to manage on my laptop. I deleted all the installed apps and now want to setup a flow where I operate off of an external drive. But, when I go to Creative cloud -> Preferences -> Install location & change it to external drive, I am getting an error "Unable to install at this location". I have a SanDisk SSD 2 TB external drive connected where I am trying to change the install location. Please help.

Installation

Correct answer John T Smith

The program manager and some other components must go on the boot drive

Install on non-boot drive (with a picture) https://community.adobe.com/t5/download-install-discussions/creative-cloud-installation/td-p/12455173

I think that the programs may not be installed to an external drive since disconnecting that drive will break the installed links

H

Harry27435836xgbz

Participant

i had the same issue and i eventualy had an error saying that you cant set the install location to a removable drive

kglad

Community Expert

@Harry27435836xgbz

correct, adobe apps are not made to install on removable drives or vpns.

Shivangi_Gupta

Community Manager

Hi @Pratibha379109785d2b,

We appreciate you reaching out. We do not recommend installing the applications on an external hard drive.

Regards,

Shivangi

E

ExxoStack

Inspiring

If my internal hard drive is already full and unable to download updates, what other choices do we have? In my case I have a 2019 Macbook Pro and have reached out directly to Adobe a few days ago, confirming that we could indeed install apps on an external harddrive. Could we please confirm?

kglad

Community Expert

yes, you can but there are a few gotchas.

kglad

Community Expert

mac or win?

is the hd formatted?

P

Pratibha379109785d2bAuthor

Participant

MAC and I havent done any explicit formating but I would think it is as I didn't have to do anything so far to use it.

E

ExUSA

Legend

Its probably ExFAT which you cannot install applications on.

John T Smith

Correct answer

Community Expert

The program manager and some other components must go on the boot drive

Install on non-boot drive (with a picture) https://community.adobe.com/t5/download-install-discussions/creative-cloud-installation/td-p/12455173

I think that the programs may not be installed to an external drive since disconnecting that drive will break the installed links

P

Pratibha379109785d2bAuthor

Participant

I have followed the steps shown in the picture. And Creative Cloud App itself is installed in main mac harddrive.

kglad

Community Expert

you must have a compatible (with adobe) formatting. ie, case-insensitive.

erase your external hard drive and format it to ExFAT.

you can find what format your external hard drive by:

disk utility > your external hard-drive name > below the icon and the name of your drive will say a format type like AFFS or Mac OS Extended (Journaled).

to change your external hard drive format follow these steps:

disk utility > your external hard drive name > right click > click erase ( this will get rid of everything on the external drive so make sure to back-up somewhere else ) > under format choose ExFAT > erase

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