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Known Participant
January 16, 2023
Answered

Unable to find and install Adobe illustrator version 25.4.1 (and in any case 25.x.x)

  • January 16, 2023
  • 1 reply
  • 5026 views

Hello everybody
I need some help pretty urgently.
I uninstalled Illustrator version 25.4.1 (or 25.x.x...) because it gave me errors with the plugin "DxfDwgFileFormat.aip" (Export to DWG option missing).
I then wanted to restore and reinstall it, but it is no longer visible among previous available versions and I cannot update my macOS (currently Mojave 10.14.6).

Why can't I find it anymore in the previous available versions of the CreativeCloud App? I have a regular subscription... How can I fix it?

This link didn't help:
https://helpx.adobe.com/download-install/using/install-previous-version.html

Thank you all in advance!!!

 

This topic has been closed for replies.
Correct answer kglad

you can get v25.0.  getting any other v25.xx version is the iffy/tricky part.

 

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157#:~:text=constructive%2C%20and%20encouraging.-,3.%C2%A0Be%20Safe%C2%A0,-Do%20not%20share

1 reply

kglad
Community Expert
Community Expert
January 16, 2023

it's no longer available anywhere.  even if you found a neighbor with that exact version they wouldn't be able to share it with you because they won't have the installer, either.

 

you should be able to install v25.0.  and there's an offchance that once that's installed, you might be able to update it to the last v25 versions, but that's tricky and iffy.  but repost if you have v25.0 installed and want to try to update it.

Known Participant
January 16, 2023

Hi Kglad,

thank you very much for your reply, i currently have version 24.3 installed... i also had version 25 which was the most recent and compatible with my system and which i unfortunately uninstalled because it gave problems that i hoped to solve by reinstalling it... i never should have to do it......

 

 

 

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 16, 2023

you can get v25.0.  getting any other v25.xx version is the iffy/tricky part.

 

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157#:~:text=constructive%2C%20and%20encouraging.-,3.%C2%A0Be%20Safe%C2%A0,-Do%20not%20share