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Abbie26059175nppv
Participant
September 11, 2022
Question

Username issues

  • September 11, 2022
  • 3 replies
  • 129 views

I am unable to download photoshop.I have tried my username as my email and name and it is not letting me in.I have also changed my password multiple times and been unsuccessful.What should i put in for my username if its not my email?

 

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3 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 12, 2022

Abbie, in addition to Test Screen Name's suggestion, please also see https://helpx.adobe.com/creative-cloud/help/download-install-app.html, which discusses the download and installation process.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
September 11, 2022

@Abbie26059175nppv 

 

Moved from Photoshop to Download & Install Discussions.

 

Jane

 

    T
    Test Screen Name
    Legend
    September 11, 2022

    Is this when it comes to install? When you install any app, including Photoshop, you need to enter your system password. You do NOT enter your Adobe password at that point, it can't work.

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