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D
Deus Machine
Participant
December 26, 2018
Answered

Validating License Infinite Loop

  • December 26, 2018
  • 3 replies
  • 2045 views

I've seen this error around, but none of the solutions thus far have worked for me. Here's what's happening when I try to use an Adobe product:

1: Validating License status online. This make take a few seconds...

I wait, and then I get

2: Membership Expired You no longer have access to Creative Cloud...

I click "Try Again." It thinks for a while, then I get

3: Thank You Your subscription to Creative Cloud is now active. Click Continue to use your product.

I click "Continue" and it sends me right back to Step 1.

I've already verified with Adobe that my account is up to date. What's going wrong here? This only started about a week ago. It was working fine for months before that.

This topic has been closed for replies.
Correct answer arij2010

I think you have an old suspended subscription that causing a conflict with your new subscription .You need to contact Adobe to delete completely the old one .

3 replies

arij2010
arij2010Correct answer
Inspiring
December 27, 2018

I think you have an old suspended subscription that causing a conflict with your new subscription .You need to contact Adobe to delete completely the old one .

D
Deus MachineAuthor
Participant
December 27, 2018

Winner answer right here. Thank you, arij2010.

There was an old Teams account on my account. It expired 7 months ago, so I'm not sure why it just now became an issue, but as soon as an Adobe rep cleared that off of my account, I was able to log in as normal.

    D
    Deus MachineAuthor
    Participant
    December 26, 2018

    I'm using Windows 8.

    I removed OOBE, then tried to run an Adobe product. It tells me that the Application Manager is missing or damaged, and that I need to download a new Application Manager. So I do. After installing the new application manager, I enter the same infinite loop as above.

    shawn_starc
    shawn_starc
    Inspiring
    December 26, 2018

    Share the screen shot of the error. It looks like you also need to provide permission to Adobe folders and Delete Sl Cache and Store

    D
    Deus MachineAuthor
    Participant
    December 27, 2018

    shawn_starc​

    This is for Acrobat, but all other Adobe products produce the same error when I delete OOBE. Reinstalling the application manager returns me to the infinite loop.

    I have deleted the Sl cache and store, with no change. I don't know what "provide permission to Adobe folders" entails, exactly.

    shawn_starc
    shawn_starc
    Inspiring
    December 26, 2018

    That's a sign in loop of Adobe. You need to rename or delete OOBE folder

    Which operating system you are using?

    For Mac:   ~/library/Application Support/Adobe

                       /library/Application Support/Adobe

    For Windows : C:\Program Files (x86)\Common Files\Adobe

                            C:\Users\user_name\AppData\Roaming\Adobe

    To know more about OOBE folder of Adobe

    "Unknown Server Error" when logging in to Adobe Creative Cloud

                         

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