We are a company using several single-user licenses of Adobe Acrobat Pro 2020. le-userUnfortunately, a former employee apparently did not maintain our license and inventory records properly.

Forum|Forum|6 days ago
May 21, 2026
3 replies
53 views

Hello everyone,

we are a company using several single-user licenses of Adobe Acrobat Pro 2020.
Unfortunately, a former employee apparently did not maintain our license and inventory records properly.

We currently still have two original single-user licenses, including the original packaging and valid serial numbers. However, we no longer know which Adobe accounts or login credentials were originally used to activate these licenses. As a result, we are currently unable to use them, even though we still need them.

Therefore, our questions are:

How can we find out which Adobe account the respective serial numbers are linked to?
Or who can we contact to reset the associated login credentials or transfer the licenses to a new company account?

Thank you in advance for your support.

B

BaniVerma

Community Manager

Hi @sievertmo,

We're sorry to hear you're facing this situation, and we completely understand how frustrating it can be.

We've checked the Adobe account used to post here and were unable to find any products registered on it. Looking up which Adobe account your serial numbers are linked to, and any steps to recover or transfer access, requires account-level verification that can only be handled by our support team directly.

Please reach out to Adobe Customer Care through the link below and have your serial numbers and any proof of purchase ready when you contact them. This will help the team locate your licenses and assist you as quickly as possible.

https://helpx.adobe.com/contact.html

Please don't hesitate to follow up here if you have any further questions. We're happy to help.

Thanks,

^BS

sievertmoAuthor

Participant

Thanks but you help me with direction which link to press or look for on https://helpx.adobe.com/contact.html. I thought I tried all of them - found even a hotline no but then they refer me to the community and I went now to the 3rd community place...

B

BaniVerma

Community Manager

Hi @sievertmo,

We completely understand the frustration, and we're sorry you've been going around in circles.

Please visit https://helpx.adobe.com/contact.html and use the chat option in the bottom right corner of the page to connect directly with an agent who will be able to assist you with your issue.

Let us know if you still need help.

Thanks,

^BS