We can’t reach the Adobe servers

Question

Getting the error “We can’t reach the Adobe servers” error for both creative cloud and lightroom installation. This is not an internet issue, latest update installed (Mac Pro M1 Ventura), tried both App store and installer downloaded from profile, no firewall, no antivirus, tried 2 different connections, with and without 1.1.1.1 DNS.

kglad · Accepted Answer

As I said already in the original post; didnt work.

try @Peru Bob suggestion first.

if that fails, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

dirga hutama · Answer

I have a solution for this problem, I did it and it worked perfectly after all the ways I found in adobe community or youtuber suggestions.Unfortunately i only found it for windows users because i use it. so first you have to make sure the inbound and outbound settings for all adobe products or adobe programs are available in Windows Defender Firewall with advanced security.If you see a program with name adobe or creative cloud, the status is block. then you only need to delete everything that has the description "block".Check everything on the inbound or outbound menu until there is no block sign or block status with a program called Adobe or Creative Cloud.then you just need to restart creative cloud... and done

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