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AriSt100
AriSt100
Participant
September 13, 2013
Question

Why is the Adobe Creative Cloud Connection speed so SLOW?

  • September 13, 2013
  • 46 replies
  • 50999 views

Why is the Adobe Creative Cloud Connection speed so slow? On my relatively fast broadband connection, I can usually download 100mb apps within a matter of minutes.

I have been trying to download 8 adobe apps via the creative cloud installer for nearly a whole day. So far Adobe Fireworks is the only app that is fully downloaded and that took about 7 hours. So at this rate it will probably take ALL WEEK to get through Premiere and After Effects !

This is utterly disgraceful. Please, please sort your servers out, Adobe!

    46 replies

    Show previous replies
    B
    barışcank72811527
    Participant
    July 19, 2016

    3 years since this thread is here and everything is the same,what can i say well f**king done adobe

    D
    Dallas68
    Known Participant
    July 6, 2016

    This is absurd. I got a new machine a few days ago and it has taken me two days and three remote support sessions to download and install Pshop and Lightroom, most of the time they simply timed out on the network and I had to start again. Who can I send the bill for my time and wasted bandwidth to?

    G
    GregOnTheMove
    Participant
    June 3, 2016

    oh my god... i should've read this first before hit the button

    i'm downloading dreamweaver... don't know the progress... don't know when will i finish this

    T
    TedMurph123412
    Participant
    January 29, 2016

    Brutal.  Lost 4 hours at work.  Something is throttling the download.  Could be ISP, could be internal firewall.  Doesn't matter, this is Adobe's fault.  Full stop.

    SusanneCoates
    SusanneCoates
    Participant
    January 14, 2016

    It seems obvious that Adobe does not care about this issue - they've probably stopped reading this thread. I have a very fast connection to the internet and CC is very, very, slow. So.... it is what it is and it takes as long as it takes :-(

    S
    stevenp81179586
    Participant
    November 24, 2015

    This is the sort of stuff that made me stick with CS6. I now have access to CC through my job and I agree that the download times are ridiculous. But why should adobe care? They have no competitor realistically. I can only hope some company sweeps in and does what the did to Quark. Lower prices, stable apps and toy can actually OWN it instead of renting with poor customer service.

      lgray.carter@gmail.com
      lgray.carter@gmail.com
      Participating Frequently
      November 22, 2015

      Ladies & Gentleman: Follow this chat transcript that collectively repairs the archaic  and terribly slow CC download/update problem.    If you follow the thread and subsequently follow the final steps, you'll all find the CC update/download FAR--FAR quicker. I got the PS 2015 CC and LR 2015 CC updated in less than 15 minutes...so be patient and follow this thread.

      Sravani:

      I understand that you are facing issue while updating creative cloud desktop app, is that correct?

      9:22:35 AM

      yes.

      9:22:47 AM

      Sravani:

      Thank you for confirming.

      9:22:47 AM

      Sravani:

      I'll be glad to assist you on this.

      9:22:59 AM

      Sravani:

      May I know the computer operating system and version?

      9:23:36 AM

      mac. Os X El Capitan. 10.11.1

      9:24:01 AM

      Sravani:

      Thank you.

      9:25:41 AM

      Sravani:

      May I know if you are getting any error message?

      9:26:28 AM

      no. no error messages. The update never moves beyond 10% now for more than 36 hours. Unacceptable.

      9:27:11 AM

      Sravani:

      Okay.

      9:27:37 AM

      Sravani:

      Please navigate to activity monitor and quit Adobe processes running in it.

      9:27:47 AM

      Sravani:

      Processes running like Coresync and CEPservice manager, Creative Cloud  , Adobe Desktop service, CClibrary.

      9:29:34 AM

      done

      9:29:40 AM

      Sravani:

      Okay.

      9:29:48 AM

      Sravani:

      Navigate to MAC HD / Applications / Utilities and delete  Adobe application manager and  Creative Cloud folder.

      9:31:25 AM

      done

      9:32:08 AM

      Sravani:

      Open a  Finder window. Choose Go > Go To Folder. Type exactly ~/Library and  hit return.(make sure to type ~)

      9:32:08 AM

      Sravani:

      Open Applications Support > Adobe and you will be able to see OOBE folder. Delete OOBE folder.

      9:33:47 AM

      done

      9:34:04 AM

      Sravani:

      Open a  Finder window. Choose Go > Go To Folder. Type exactly /Library and  hit return.

      9:34:32 AM

      ok

      9:34:44 AM

      Sravani:

      Open Applications Support > Adobe and you will be able to see OOBE and Adobe Application Manager folder .

      9:34:44 AM

      Sravani:

      Delete OOBE and Adobe Application Manager folder.

      9:36:06 AM

      I do not find those folders

      9:37:12 AM

      Sravani:

      Lynn, type only /Library in Go > Go To Folder and hit return.

      9:37:27 AM

      I am in the Library

      9:37:37 AM

      Sravani:

      Open Applications Support > Adobe and you will be able to see OOBE and Adobe Application Manager folder .

      9:38:40 AM

      I understand, however, those folders are not seen or present

      9:39:15 AM

      Sravani:

      Okay.

      9:39:29 AM

      Sravani:

      https://helpx.adobe.com/content/help/en/creative-cloud/help/uninstall-creative-cloud-desktop-app/_jcr_content/main-pars/download_0/file.res/Creative%20Cloud%20Uninstaller.zip

      9:39:43 AM

      Sravani:

      Click on the above link and uninstall creative cloud desktop app.

      9:41:51 AM

      Sravani:

      Once you uninstall creative cloud desktop app, use the below link to download and install Creative Cloud app.

      9:41:51 AM

      Sravani:

      https://creative.adobe.com/products/creative-cloud

      First :  https://helpx.adobe.com/content/help/en/creative-cloud/help/uninstall-creative-cloud-desktop-app/_jcr_content/main-pars/…

      Second:  https://creative.adobe.com/products/creative-cloud

      K
      ktgilead
      Participating Frequently
      December 14, 2015

      I followed this step-by-step and it's taking an hour just to download Creative Cloud. Insanity. I just hope that by the time it finally downloads, the updates are faster. I'll keep you posted if it ever gets around to actually downloading!

      A
      adobeuser321
      Participant
      November 2, 2015

      20% after 1 hour WTF THIS IS DRIVING ME CRAZY

      I HATE YOU ADOBE

      js11735145
      js11735145
      Participant
      October 16, 2015

      I FOUND A FIX!!  My internet service provider was throttling the connection to adobe.  I turned on a VPN that put my IP address at school, and the download speed jumped from 34 kbps to 1,114 kbps.  From 4 hours to 10 minutes.  I would change your location or turn on a VPN.

      W
      wordsorter
      Participant
      October 13, 2015

      I'm trying to download an update. Big mistake. Slowing my  productivity to a crawl as I can't open any other programs (such as Word) until the damned Acrobat DC is updated. How are we supposed to download updates from CC if it takes so freaking long? It's terrible that Adobe isn't even bothering to look at these threads and address the issue.

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