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AriSt100
AriSt100
Participant
September 13, 2013
Question

Why is the Adobe Creative Cloud Connection speed so SLOW?

  • September 13, 2013
  • 46 replies
  • 50999 views

Why is the Adobe Creative Cloud Connection speed so slow? On my relatively fast broadband connection, I can usually download 100mb apps within a matter of minutes.

I have been trying to download 8 adobe apps via the creative cloud installer for nearly a whole day. So far Adobe Fireworks is the only app that is fully downloaded and that took about 7 hours. So at this rate it will probably take ALL WEEK to get through Premiere and After Effects !

This is utterly disgraceful. Please, please sort your servers out, Adobe!

    46 replies

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    X
    x227676274637643
    Participating Frequently
    October 9, 2015

    Adobe are utterly useless full stop. From a company admired for making great products they are now revealed as greedy twats, I have used paid photoshop installed from a floppy disk then cd then dvd over twenty years without any issue until I had to move to CC as Adobe realised the end of the product line was neigh and realised the only way to continue a tangible revenue stream was through the cloud blackmailing subscription.

    Suffice to say I've had to install CC after installing a clean copy of El Captain and yup you've guessed it, CC apps won't install. Typical tardy crap from a gang of incompetent dick heads, don't these pricks realise their messing with peoples livelihoods?!!

    the_benmiller
    the_benmiller
    Participant
    October 3, 2015

    I'll be honest here.
    I've used everything from an old paid Photoshop CS2, Elements 6, 7, 9, and 10 all the way through a few hacked versions of Photoshop CS4 and 6 because I was only doing one small project here and there as a half hearted hobby. I recently shot a friend's wedding after doing nothing photography-wise in almost 2 years and decided to give CC a try because for only $10/month an amateur can afford it.

    After a week of failed download attempts and now 4 hours into a new download attempt with only 28% of LIGHTROOM downloaded, I'm pretty much planning to download and install cracked versions again because...IT WILL WORK UNLIKE THE PAID PRODUCT.

      nefertiti202
      nefertiti202
      Participant
      November 8, 2015

      Hi the-benmiller!

      I am considering doing like you suggested, i.e. downloading a cracked version. Did you do it? Did you find a safe link to a cracked version? Because I am afraid of downloading something that will harm my computer. Many thanks if you can help!

      I
      ipangang1226
      Participant
      August 12, 2015

      Been reading all the download horror stories and I really feel for you all.  I'm not so sure why I am not having the same problem....all my down loads are fast...

        My problem is that once downloaded they seem to be very sluggish....objects take 3-4 seconds to move when dragged,,

      embedded video won't connect to links...Has anyone experienced this?  If so, any suggestions as how to fix?  I have a broadband connection at 60Mbs and speed checks say I'm always near that download speed.  Thanks for any help

      Fred

      W
      wordsorter
      Participant
      October 13, 2015

      Might be a computer issue, rather than download speeds.

      quiden14
      quiden14
      Participating Frequently
      July 15, 2015

      so, i've seen this solution posted a couple of times saying it worked, so I tried it and it worked for me too. Here it is:

      Disable your router's firewall temporarily, download, then turn it back on.

      Bummer of a solution since I'm sure many are in companies that have an IT person that might balk at the though of turning off security. Earlier there was also listed some ports to unblock, port 80 I believe. Try that if your IT person can't take it down entirely, maybe they can enable access through that.

      Hope it helps.

      J
      jesse_c
      Participating Frequently
      August 12, 2015

      Ummm, yeah.  Took 2 days to download 51% of PSD.  Still have a few apps to go....

      Way to go adobe.

      L
      LarryD883
      Participant
      August 12, 2015

      It doesn't appear Adobe is concerned about this. I have had this problem but have not been able to find a solution. I have been attempting to download PS and LR for two days. Finally have these installed but the updates will not complete. Short of just not renewing my subscription I have not answer. These are good programs but what a hassle just getting them running and updated.

      jeremys17966856
      jeremys17966856
      Participant
      June 26, 2015

      This is hopeless, on my mac, nothing happens when update creative cloud. Can't find a fix and adobe are useless

      D
      dave-mac
      Participant
      June 24, 2015

      I have and have always had the exact same problem. Absolutely disgusting customer service from Adobe, still not sorting it out after all this time. It's a cloud based system for god's sake, so why can't you sort out a decent server for your downloads?

      I doubt I'll be sticking around as there are plenty of alternatives out there.

        D
        deanedwards75
        Participant
        June 4, 2015

        I downloaded CC about 6 months ago with all the main apps, took about 3 hours on a main ethernet connection. I've recently had to download it all again, but this time it's unbelievably painful. I thought it might be my machine getting slow being an early 2011 model, so I upgraded to a faster SSD drive and doubled the RAM. Made no difference to the download speed.
        Photoshop took 2.5hrs, Illustrator has taken an hour to get to 16%. Still got Indesign, Dreamweaver, Flash, Bridge, Edge and After Effects to go. It's 15.40pm now and I know if I leave it going overnight it still wouldn't have finished. Just crazy.

          I
          ibGary
          Participant
          June 3, 2016

          I can volunteer some information, you will have to decide if it may be helpful.

          My computer and ACC (adobe creative cloud and especially the desktop (accd) just got sluggish and quit working a lot. I was losing hard drives connections. I have SSDs. I have a fast everything. I thought Intel RST was the problem or a failing HD and on and on. The thing to share here is this. In the end, Adobe tech help me create a new user in W7 and we un- and re- installed all ACC and ACCD. I think then downloads, launches, everything was "normal" which is reasonably fast - like DWcc might have downloaded in 10 minutes - certainly not hours. But before creating a new user profile on computer -  it (acc) was awful slow. So while user profile might not be the issue - there certainly are other plausible origins for problems like in discussion here - getting a good tech might be the best thing. And consider user profile as possibility too. Though I heard user profile is not all that common. And Adobe servers very possibly are not the problem either.

          Me: ACC for about 2 years now, except for the last 6 weeks, but now it all has been wonderfully working.

          Cheers

          davidicus
          davidicus
          Inspiring
          November 10, 2016

          ibGary wrote:

          Adobe tech help me create a new user in W7 and we un- and re- installed all ACC and ACCD. I think then downloads, launches, everything was "normal" which is reasonably fast

          this interests me, since i just noticed my network is busy constantly. i'm going to try to determine what's using it.

          L
          leilani_pio
          Participant
          May 29, 2015

          at 37% after 24 hours .................................. houston you have a problem..........

          I SHOULDVE READ THESE POSTS BEFORE PURCHASING

            d_b79858771
            d_b79858771
            Participant
            May 21, 2015

            This still appears to be an issue.
            How has this not been addressed in over a year?

              U
              UniFlip DK
              Participant
              March 9, 2015

              This is not working corretly and it seams that Adobe will not help - They must stop using the download service, they are using at the moment... we will cancel our monthly  subscription immediately and get a refund from our credit card provider - The is not a good service - Get it fixed not Adobe.... Took me one whole day to install Flash......

                Migato
                Migato
                Participant
                March 19, 2015

                At this very moment I am having issues downloading the Application Manager (25.8MB) Note I also included a screenshot of two downloads happening simultaneously.

                The ADOBE download is taking 11min for 25MB files

                The OnOne download a 550MB file is only taking two minutes!!!

                It is clearly adobe servers, and I am on a 100MB connection at a University (SacState)

                D
                donnah35227254
                Participant
                May 1, 2015

                This is my first experience with Adobe Creative Cloud, and I doubt I will recommend it to anyone!  How can 2 years go by without Adobe addressing this Post?

                ..  Is anyone reading these?    My user had to take the day off so I could get the product downloaded !    I'm at 10% after  1 hour !!!


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