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AriSt100
Participant
September 13, 2013
Question

Why is the Adobe Creative Cloud Connection speed so SLOW?

  • September 13, 2013
  • 46 replies
  • 50999 views

Why is the Adobe Creative Cloud Connection speed so slow? On my relatively fast broadband connection, I can usually download 100mb apps within a matter of minutes.

I have been trying to download 8 adobe apps via the creative cloud installer for nearly a whole day. So far Adobe Fireworks is the only app that is fully downloaded and that took about 7 hours. So at this rate it will probably take ALL WEEK to get through Premiere and After Effects !

This is utterly disgraceful. Please, please sort your servers out, Adobe!

46 replies

Participant
February 16, 2015

Well, I was watching the 0% for 30 minutes. Turned Windows Firewall off and it magically started downloading.

robertop55415134
Participant
January 26, 2015

I´m pretty sure it is a server problem, yesterday at midnight i managed to install illustrator, photoshop, acrobat pro and muse in less than 1 hour. I had to run a clean install of win this morning and install everything again and now it has taken one hour to make it to 28% of illustrator only...

Participant
January 9, 2015

Been trying to download the Illustrator trial since yesterday, left it overnight last night and it did 11%!!! This is ridiculous, how on earth should we be expected to pay for a service thats unobtainable.

Will stick with CS6 thanks.

zak22
Participant
January 8, 2015
robd2342323
Participant
December 29, 2014

20% of Illustrator downloaded in over an hour - what a total joke! I downloaded the 30GB Dragon Age Inq in around 3 hours so clearly it is a server issue. The fact that this thread is over a year old attests to the fact that Adobe do not give a rat's a$$ and are willing to take money but not upgrade server infrastructure.

nattoronto
Participant
November 29, 2014

Soooo slow. Going to bed - hoping it's done when I wake up. Deadline. Argh.

Participant
November 26, 2014

Who is the fat cat sitting on his ass that doing absolutely zero about this?  Who?


Is it....

David Wadhwani, SVP and general manager of Adobe’s digital media division?

David, how in the hell can you justify your bloated salary by selling this broken-down CC piece of junk?

Sorry to be rude, dude, but this is way overdue.  You've blown us off for at least a year-plus.

You know I'm right.

You are tooting your horn in magazine articles about what a smashing success CC is, and it's a joke - and you know it.

Get off your high horse and do your job.

I don't like to be rude, David, but very obviously no other approach is working. 

Get going.

Thank you.

Community Expert
November 13, 2014

Can't connect to Creative Cloud

Seems like it's all day every day, so annoying I pay money for frustrations.

Participant
November 25, 2014

Nov 25th 2014 and still no change in the Adobe slowness. on the third night of all night downloads to get CC.

poor

Pinzee

Known Participant
November 25, 2014

I'm sure you have already, but have you tried playing with your router as per my post (roughly the seventh post)?

Kristopher Hess
Participant
October 27, 2014

I am very disappointed in Adobe. I've been trying to download Illustrator for the past few days and I've gotten up to 35%. I'm a graphic design student and I've been using adobe programs for two years on the campus computers. Now that I finally have my own Mac I was surprised to find that download speeds are embarrassingly slow. I paid for these programs and I do not have the money to throw around to have such terrible service. Adobe you need to fix something because there is obviously something wrong on your end. I don't think I'm the only one who agrees with me. And it is very disappointing that this forum has been up for about a year already and nothing is being done about it.

Participant
September 17, 2014

Well I bit the bullet and did the CS6 to CC upgrade.  Step 1, installing CC failed.  Adobe advised to remove my local CS6 installation and use the Adobe clean up tool.  That seemed to do the trick, and now CC Application manager loads.  However, it took an entire day to load Photoshop using our corporate T1 connection.  I still have about four more apps to load.  At this rate I'll be back up and running in about a week!  Disgraceful - I can't believe it!