Participant

Answered

www.adobe.com/go/edu-validate is down

Forum|Forum|14 years ago
December 25, 2011
48 replies
39407 views

I'm trying to obtain a serial number for my Student and Teacher Edition of CS5 standard,

but the site is unresponsive.

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

I was able to load the site and submit request for a serial number tonight. But, site took a long time to load and only after many attempts. Finally it seemed to be working smoothly at about 9:00 pm PST.

I received an update that the issues with the Identiti-e site should be solved. Please do respond to this thread though if you continue to have difficulties making your submission. I was able to verify that the site did load, in a very reasonable time, on my home network.

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Jeffrey_A_Wright

Legend

So is that the only issue at this point? If you have a coupon code or product code you are not running into any difficulties?

A

Anonymous

I have tried for 3 days straight to get this done. I have submitted documents via email to both Adobe and Identit-e. I have gotten nothing as far as a reply from either. The link under the order page does not work. I have talked to numerous Adobe reps, all telling me they found the problem, but don't know when it will be fixed. Other than that they say there is nothing they can do. I am thoroughly disgusted with this whole process and Adobe in general. I cannot use my trial period anymore either. Unfortunately, I do not have a product code (I ordered online through Adobe), so I am uable to even attempt to see if the other method through Identit-e works. Jeff, do you have any updates on when this is expected to be resolved?

R

roarchik

Participant

Thank you, LINewYorkLI, for posting the screenshot. That is also what I am going through. I've tried on different computers, different browsers (IE, Firefox, Chrome). Please help, Jeff!

A

Anonymous

Hello all. Well as of 3:14pm CST Feb. 25, 2012 it is still all broke.

But I think that it is not just a problem with identit-e I think Adobe has a broken link on their webpage.

When you login and go to "My Orders" and you click on the "Submit Proof" hyperlink, that is broken. And I bet it is on Adobe's site. I'm not a programmer but I've been around long enough. I think identit-e changed either a server, or a DNS link, something to that effect and Adobe's script files are pointing at the wrong location. Now www.identit-e.com does have problems that's for sure. But I'm just trying to waste time and think. OUCH!!!! Thinking is bad.

And LINewYorkLI sorry you had to go through all that trouble to get a screen capture of the error message we get when you click on Submit Proof" But that is just a standard message used on Adobe's website.

So does anyone have Adobe's CIO's Gerri Martin-Flickinger (If she is still the CIO) email address or phone number? I would really like to talk to that person. The Chief Information Officer should have heard about this problem three days ago. And fixed the problem. Just my humble opionion. I don't won't to make anyone look bad, but just do your job. I've wasted four days trying to accomplish a three minute task. My nerves are shot. I may need to see a theripist over this. I joke.

So I wouldn't waste anymore time trying to click on "Submit Proof" from your My Order's page. It is broken. Maybe Monday all will get repaired. I hope.

Thanks everyone for your input here and showing me I was not alone in this situation. Have a great weekend.

SomeoneTyping

Participating Frequently

So it seems that the system is still not working this morning. Shows a red error message, logs you out. I have confirmed this on IE9 and Safari. It also appears that if you purchased through adobe.com you do not get a product code and you cannot submit the verification form to identit-e.com itself.

Anyone else get any break throughs with this. I assume that twitter has had minimal impact on assisting here.

D

daquanabe

Participating Frequently

ArgyleMonkey, I became intolerantly persistent in my tweets. This may be a complete coincidence but a similar thing happened for me as panhandle mom... I went to check My Orders on the adobe.com website and although it said that verification was pending, I kept Checking Status and something wonderful happened... I got a different screen with my product key. I got my email from Adobe about 15 minutes later. So, keep checking your status and perhaps it will trigger something. Who knows... best of luck!

L

Liz_H__Alexander

Participating Frequently

It's a Christmas miracle! I just started clicking the "check status" button like you said, it blinked to a completely different page, I went back to my orders & it had changed & was showing the serial number. Crazy, but all's well that...ends.

D

daquanabe

Participating Frequently

Well Merry Christmas then, ArgyleMonkey!

Sent from my iPhone

D

daquanabe

Participating Frequently

Last night I finally got my key and download info, 7 hrs after I had been approved by identit-e. It was a very painful process that I hope Adobe takes into consideration given just the issues put forth on this page. Good luck to everyone who's still going through the process.

L

Liz_H__Alexander

Participating Frequently

That's nothing, it's been almost 24 hours since identit-e approved me and I've still heard nothing from Adobe, either over email or from the 2 Twitter posts I sent them.

F

FaX82

Participating Frequently

The bottom line of this is that at this time the verification page on the adobe website still doesn't work. So everyone has to go through overly complex procedures to get their verification after buying the product. This is really something you don't want to deal with after you have bought a quite expensive piece of software. On the other hand, they charged my credit card just fine.

Jeffrey_A_Wright

Legend

I have received another update that the issues with Identit-e should be solved. They have ran several tests and they were completed successfully.

I will continue to monitor this thread so please post if you continue to experience difficulties with the Identit-e portion of the process.

F

FaX82

Participating Frequently

I'm sorry, it doesn't work for me.

D

daquanabe

Participating Frequently

Starting to hate on Adobe now. Was finally able to get identit-e to do their thing, and verify my .edu status. That was almost four hours ago, and was told that Adobe would respond within the hour with my download info. About 1.5 hrs after that conversation I communicated with Adobe on twitter at the suggestion of revo35 since it took only 30 min for him to get his key... I'm closing in on 3 hours post contact with Adobe, and although he responded an hour and a half ago that he did receive my order number, it has been a wasteland of silence since then.

This has been the most ridiculously painful process I've ever incountered with placing an online order. I completely understand their need to verify my .edu status since the product is significantly discounted, but seriously... FOUR DAYS, after the system says it will take only two. Completly unreal.

D

daquanabe

Participating Frequently

WesMc1955, you did exactly what you needed to do. Twitter is weird, and doesn't necessarily work like a txt message--you may not be able to tell if the message was received or not. Hang in there.

A

Anonymous

Thank You…. I see your posts on twitter. I sure hope you have good luck. Thanks again.

D

daquanabe

Participating Frequently

WesMc1955, I've been at it for about an hour so far, but the guy who's working on it seems to be working on several others as well. Will post when it is finally resolved, and with the length of time.

A

Anonymous

Hey………………

On twitter this is what I sent:

Hello, new to twitter, sorry. I too can't get my online purchase of .edu software eligibility submitted

But no response back. Can you tell me if I did twitter wrong? Sorry to be a pain. I sent a twitter Reply back to myself and received that. But nothing from Adobe.

Thanks.

V

vince_ross_111

Participant

My wife opened a support case today and has at least recieved an email stating that Adobe is reviewing her documents to approve her shipment.

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