www.adobe.com/go/edu-validate is down

I gave up waiting, ArgyleMonkey, and I started the tweeting process.  So far I've been at that for about a half-hour or so. Not terribly intelligent about twitter, but at least I've started that conversation and I'm hoping to have the luck of revo35.  Will keep you posted.

Okay, progress made...  Was able to Chat Live Now!  Was told that I had been verified and should recieve my product info within an hour.  We'll see.

Maybe I celebrated too soon - the guy in the identit-e chat said I should hear from Adobe within an hour, but that was an hour & a half ago.  Status on my order on Adobe's site still says "pending verification". 

Victory!!!!!

I decided to Tweet Adobe, and within 30 minutes the entire situation was resolved. I now have my key!!!

Here's the tweet I sent if you just want to reuse it:

I still haven't heard back from Identit-e regarding my purchase several days ago. Can you push it through?

They will ask you for your Adobe order number. Tweet that back to them. About 20 minutes later I actually got a phone call from Adobe... a really nice gal helped me out and when we were on the phone I received my key in my email.

As of the time of this post, I still cannot complete the verification process.

Jeff, thanks for keeping tabs on this forum and keeping us updated.

For what it's worth, here are the issues I'm having:

• Right now, if I click the "Submit Proof" link from the My Orders page on the Adobe website, like others have stated, I get a red message that is briefly visible on the order page stating that the system is down and then Adobe's website proceeds to log me out and kick me back to Adobe's log in screen. (This seems to be a bug or at least less than desireable behavior of Adobe's own website, since simply clicking a link shouldn't log me out of Adobe entirely.)
• Previously, I would click that link and if it didn't fail completely, after waiting forever, a verification page would load.  *BUT* - I would select a State and then a City on the verification page, but the list of schools would never populate, so I couldn't proceed with the verification because I couldn't actually select a school.
• Now, if I try various urls that people have posted to this forum (e.g. https://www.identit-e.com/default/index/adobe), I first get a Self Signed Certificate Warning and then get a page asking, in "Step 1", for a product code.  I have order confirmation emails from adobe which include my order number, but, to the best of my knowledge, I was not sent a product code (I ordered the download only version).  Furthermore, I have no idea if that link is one that I *should* be using for verification.

Has anyone who ordered in the last day or so been able to complete verification and actually received their serial number?  (I'm guessing not, because if so, they most likely won't be reading the forum anymore.  Sigh.)

help!!

If I knew that Identit-e would be such a problem I would have reconsidered my purchase.  Has their website been hacked??  Sent my student ID via email, after trying so many times to upload it.  Still no answer.  Adobe phone and chat support is friendly but this is not an issue that they can resolve since they contract this out to this outside vendor.  Looks like Identit-e has had quite a few problems judging by the number of threads and complaints.  If there's a senior level exec at Adobe who's listening...please re-consider using this firm.

Also, Identit-e should, at a minimum, send an email out to those who are waiting stating the problem on their end, what they are doing about it, and when we can expect to get an answer (i.e. serial number).  Truly, no response - even an automated one - is ridiculous.

I still have had no contact from them. I called Adobe and they suggested I download the trial version... and that it may be days before I hear anything regarding the validation. My guess is that this is the last time they use this company as a validator.

The chat is down, there's no way to check and see what the status is. There has to be some way to get in touch with them... this is REALLY bad.

My wife purchased Design Standard CS5.5 on 2/22 and still can't submit her educators verification info. She also elected to have a box version mailed, which means it won't be sent until verification goes through. I also noticed in the confirmation email that after 14 days, they cancel the purchase and refund her money if she isn't verified as an educator...

Is their any way around this???

It is unbelievable that this issue has been going on so long.  Although my quest has only been going on a week, there still seems to be a major issue with identit-e's ability to function, and Adobe should perhaps reconsider using this company.  I've sent messages to identit-e, as well as 'starting' a live chat only to be rejected once I filled out the info request page.  This system is really making Adobe look BAD.

Dec 25, 2011. That was then , this is now, Feb 23, 2012 and we still can't register our newly purchased Adobe (choose one version) software. This is ridiculous. It's almost two months and this problem still can't be fixed? What assurance is there that even after the trial period is past the site is still not up and running?