Access to the admin console

Forum|Forum|11 months ago
April 24, 2025
1 reply
436 views

Hello. There was a problem with access to the admin console. An employee of our company who was an administrator quit and did not give anyone the administrator account. How can we restore access to the admin console?

Bani Verma

Legend

Hi there,

I'm sorry you are having trouble accessing the Adobe Admin console because the primary Admin has left the organization.

To better help you, I need to check your organization's subscription.

I have reviewed your Adobe ID and couldn't find any associated subscription. Could you please share the Adobe ID(email address) of the employee who left in a personal message with me?

I'll check the details and get back to you with a resolution soon.

I'm looking forward to hearing back from you.

Thanks,
^BS

Г

георгий_1631Author

Participant

Access to the admin console was provided via email (email removed)

Users with subsribtion:(email removed)

So there was a subscription to (email removed), but the former admin deactivated it at 17.04.2025. We are already talking about theft of the Admin Console.

(Edited by moderator: please refrain from sharing personal details here as this is a public forum, instead use the personal message option to do so.)

Г

георгий_1631Author

Participant

Also. I was able to contact the former administrator. He refuses to return the admin console account to us.

If it helps, I can write the VIP number and contacts of the distributor from whom we bought the subscription

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