Account had changed + shared files and notification suddenly empty...

Question

Hi,At the beginning of this week (13/11-14/11/2022) me and my team members received an email that our Creative Cloud account was no longer accessable. We all have a creative cloud entreprise license that was not stopped.Despite we received this message, we can access our creative cloud all apps but...shared files folder = emptynotifications history = emptysharing new files = only accessable via link in the email, nothing is visible in the Creative cloud app or on the creative cloud web What has happend with our accounts, they seemed to have been 'reset' and not being able to share files in a proper way is realy blocking our colab way of working. Is this a known issue? We mainly work in Adobe XD and I saw there was an update > bugs to fix?

Abambo · Accepted Answer

Talk to your account administrator and eventually establish a connection with support via the admin console: https://adminconsole.adobe.com/support (you need to be an administrator to do that). There is a great chance that "someone" (an admin) has deleted you from your Teams or Enterprise plan. The e-mail is typical for what is sent out, when an administrator revokes your licence. I have, however, no idea why you have still access to the programs.

Abambo · Answer

Please do not publish e-mails and other sensitive information. A moderator did edit your graphics to be conforming with the community user guide. https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157

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