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damienm59271512
Participant
October 11, 2018
Answered

Acrobat Pro 2017 (Classic) "Your trial has expired"

  • October 11, 2018
  • 2 replies
  • 5929 views

We're having some issues with licencing for Acrobat Pro 2017 (Classic) on our Remote Desktop Server (Windows Server 2012 R2)

It was installed in March and has been OK up until about a week ago, it's now giving a message stating the trial has expired. There were 5 licences purchased (Transactional Licencing Program) and the product was originally licenced and activated with the serial number provided for us in the Adobe LWS portal.

I've tried signing in and activating. I've uninstalled Acrobat, run the Acrobat clean up tool, rebooted the server and reinstalled. I've run then Acrobat Customization Wizard, added the serial number and enabled the Offline Exception. Users no longer are prompted to sign in but it's still stuck in a trial state. I've also tried to serialize it through the APTEE utility which seems to complete with a return code of 0 but still has the same issue.

Not really sure what to try next, hopefully someone here is able to assist.

This topic has been closed for replies.
Correct answer damienm59271512

We've resolved the issue by following the steps listed by user kglad in another forum post:Serial key after trial - not working

Looks like the steps to rename the Adobe PCD and SLStore folders were what we were missing during the first time uninstalling/cleaning/reinstalling.

2 replies

damienm59271512
damienm59271512AuthorCorrect answer
Participant
October 16, 2018

We've resolved the issue by following the steps listed by user kglad in another forum post:Serial key after trial - not working

Looks like the steps to rename the Adobe PCD and SLStore folders were what we were missing during the first time uninstalling/cleaning/reinstalling.

Bani Verma
Legend
October 11, 2018

Moving this query to Enterprise Deployment (Acrobat and Reader)​ community.