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Anna27573335vknx
Participant
Sep 6, 2023 12:33 PM UTC
Question

Admin Console - migration to VIP Marketplace

Hello,

 

We cannot access Admin console. Since last week we receive information that our company is being migrated to VIP Marketplace.

 

"Your account manager has made a change to your Adobe Value Incentive Plan (VIP) membership. Your products, services, users and VIP number have not changed. You can access Admin Console as soon as migration is complete. This may take up to 24 hours. Learn More"

 

However it has been a week and we still receive the same message.

 

Anyone experience the same issue?

 

Thanks

 

[Moderator moved the thread to the correct forum]

    4 replies

    Paul350290355emg
    Participant
    Feb 1, 2024 7:53 AM UTC

    Did you get this sorted, if so, how long did it take? Been sat looking at the same screen for 9 days now and I haven't logged in for 2 weeks before that so who knows when it started.

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Sep 6, 2023 1:14 PM UTC

    Why can't you access the admin console? Because of that messages? Is that blocking, or are you not an admin of your installation?

     

    I will move this to the Enterprise & Teams forum, to get qualified answers.

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    ABAMBO | Hard- and Software Engineer | Photographer
      Anna27573335vknxAuthor
      Participant
      Sep 6, 2023 1:27 PM UTC

      Thank you for moving it.

       

      When I try to access any tab: Users, products etc it comes back to the page with the message.

      I have full admin rights.

       

      Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Sep 6, 2023 2:06 PM UTC

      @Anna27573335vknx 

       

      we'll flag an adobe employee to check this.

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