Participant

Answered

Adobe Acrobat Pro showing red circle bottom left "Subscription has expired"?

Forum|Forum|5 years ago
December 10, 2020
13 replies
1261 views

I have multiple clients saying their software has a big red Subsription has expired button down the bottom left of the software.

Billing has been taken, and no issues reported in the main admin login.

Can anyone help or advise if an issue Adobe's end?

Acrobat

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Correct answer Vikrant R

Hi,

The investigating teams have identified and put a fix in place.

Users will need to sign out, restart Acrobat and then sign in again.

Can you please test at your end. Do let me know if that solves it for your users.

Thanks. And again, really sorry for the inconvenience caused.

Chrilli

Participant

Works, after signing in again. Thanks!

Vikrant RCorrect answer

Inspiring

Hi,

The investigating teams have identified and put a fix in place.

Users will need to sign out, restart Acrobat and then sign in again.

Can you please test at your end. Do let me know if that solves it for your users.

Thanks. And again, really sorry for the inconvenience caused.

bits.db

Participant

Worked for me:

sign out --> Acrobat Pro DC closes on its own
restart program
sign in

Side effect: list of last used files seems to vanish.

Now we inform our users to do the same procedure, but that's 'meh'...

BLCL

Participant

Yeah, Same problem here...

valeriep3734214

Participant

We have same problems with the license Actobat Pro

R

RAINERB830

Participant

same here!

Vikrant R

Inspiring

Sorry for the inconvenience. We've alerted the right teams and they are already investigating. There is a minor issue reported on status.adobe.com a little while ago, which may be causing this issue. I'll update this thread as I learn more.

A

AlanByrne1000

Participant

Any update on this we have a large number of users with this problem, by the way your webchat and support lines are an absolute joke guys, on hold for over hour and just sitting wating on someone to pick up a webchat

Per B Stad

Participant

Hi

Any news from the support about this issue?

/Per

G

Gruporaga98BC

Participant

We have same problems with the license Actobat Pro

bits.db

Participant

I got an answer from the support:

> Unfortunately, we are currently experiencing technical issues. Adobe is aware of the problem and is currently working to rectify this issue as quickly as possible.

A

andyw98349134

Participant

We are having the same issue in our business.

D

defaultr1vnzpkxizsl

Participant

I am having the same problem - has anyone received a reply?