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Jenks5F8B
Participant
December 10, 2020
Answered

Adobe Acrobat Pro showing red circle bottom left "Subscription has expired"?

  • December 10, 2020
  • 13 replies
  • 1261 views

I have multiple clients saying their software has a big red Subsription has expired button down the bottom left of the software. 

Billing has been taken, and no issues reported in the main admin login. 

Can anyone help or advise if an issue Adobe's end? 

    This topic has been closed for replies.
    Correct answer Vikrant R

    Hi,

    The investigating teams have identified and put a fix in place.

    Users will need to sign out, restart Acrobat and then sign in again. 

     

    Can you please test at your end. Do let me know if that solves it for your users.

    Thanks. And again, really sorry for the inconvenience caused.

    13 replies

    Show previous replies
    C
    cybarcoc84673480
    Participant
    December 10, 2020

    We have the same problem here and the chatbot doesn't help. Seems to be on the Acrobat end. On the Accounts Management page everything seems normal and all subscriptions paid for. 

    E
    EmmaPatel
    Participant
    December 10, 2020

    We are too.  Tried calling and getting onto chat but no one is available.  It was all working fine yesterday.  

    bits.db
    bits.db
    Participant
    December 10, 2020

    Having the same problems with multiple clients.

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