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Adobe Admin Console and Storage Accounts

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I am a system admin for Adobe in our company. While the Adobe Admin Console helps to see how many users are license, and what apps they're licensed to, what is missing is the ability to view when the last time a user actually USED their license, and what devices their license is tied to. Account.adobe.com is where each individual user is able to see this information, so why is that not tied to the Adobe ADMIN Console? Because this doesn't happen (yet), I have to go to 6 different places to obtain this level of data. Additionally, the Adobe Admin Console has introduced the Storage tab for our organization, and I can view what users are using this feature, but what I can't see is what data is being stored. We need a way to determine if PHI/PII is being stored in the cloud, and without a way to view what files are being stored in a user's Storage account, I have no way to determine if these user's are violating our company policy or not.

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SuJoshiCorrect answer

Community Manager

@JByrnesBCBSSC Unfortunately, currently, the admin of the console could not check the exact files the users are uploading to the cloud however you can get information on how end users are working with your assets, such as folders, files, and libraries using the Content logs: https://helpx.adobe.com/in/enterprise/using/content-logs.html

As an admin ( for enterprise contract), you can set the asset sharing restrictions from the Adobe admin console: https://helpx.adobe.com/in/enterprise/using/sharing-restrictions.html

If you are still concerned, I would suggest guiding the users to store the files locally on the machine or save them to your organization's cloud storage where you will get the option to check the cloud files of the users.

S

SuJoshi

Correct answer

Community Manager

@JByrnesBCBSSC Unfortunately, currently, the admin of the console could not check the exact files the users are uploading to the cloud however you can get information on how end users are working with your assets, such as folders, files, and libraries using the Content logs: https://helpx.adobe.com/in/enterprise/using/content-logs.html

As an admin ( for enterprise contract), you can set the asset sharing restrictions from the Adobe admin console: https://helpx.adobe.com/in/enterprise/using/sharing-restrictions.html

If you are still concerned, I would suggest guiding the users to store the files locally on the machine or save them to your organization's cloud storage where you will get the option to check the cloud files of the users.

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Zulgrib

Participating Frequently

Unless we can enforce it in a technical way, we cannot prevent user error or malice, we need a way to administrate that properly. (Even completely disable the feature at tenant level)

Looking at logs like a vampire just to warn a user in case of error is toxic and will just frustrate the user, we prefer hiding the feature exist if they are not supposed to use it.

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S

SuJoshi

Community Manager

@Zulgrib In this case, I would recommend contacting your CSM and check for an alternate licensing option with 0 cloud storage.

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Nancy OShea

Community Expert

[Moderator moved from Creative Cloud to Enterprise & Teams. ]

I suspect that privacy and data protection laws may play a part in this.

https://www.adobe.com/legal/terms.html

https://www.adobe.com/privacy/us-rights.html

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Nancy O'Shea— Product User & Community Expert

T

Test Screen Name

Legend

Also of course app do not connect to Adobe when they choose to run an app. It's a licensing process which might be run daily, after a month, every 60 days or at other random intervals. I think the solution for enterprises in this situation is to look at app auditing as a general thing.

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kglad

Community Expert

oops, sorry. my error.

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J

JByrnesBCBSSCAuthor

Participant

@kglad the links you provided weren't helpful. As I had previously explained, the wishform is what led me here, as directed by an Adobe Agent. This is also not a "how to" situation.

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kglad

Community Expert

@Zulgrib

these are user forums. i previously posted links to make suggestions to adobe.

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Zulgrib

Participating Frequently

That's why I'm writing here, not sure where else.

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kglad

Community Expert

@Zulgrib

you might want to let adobe know.

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Zulgrib

Participating Frequently

Same issue, one of my customers has NDA with their customers that would be breached by storing date on Adobe's cloud.

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Nancy OShea

Community Expert

Same issue, one of my customers has NDA with their customers...

By @Zulgrib

============

Not the same thing.

It's fair to say we all have NDAs. It comes with the territory.

In all such cases, we keep files on secure internal storage systems that are highly encrypted and backed-up nightly to dedicated back-up and recovery service.

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Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

i understand your request/wish. many others have posted exactly this in the enterprise&teams forums.

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J

JByrnesBCBSSCAuthor

Participant

The wishform.html is how I ended up here, and Adobe Admin Console doesn't exist in that list. Creative Cloud was the next best choice from the list of applications. This is also not really a "How To" question either. I can't ask how to do something that doesn't exist. I was provided the wishform.html link from an Adobe Chat agent, which led me here. 😞

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